Dong Hung Commune: Administrative procedures are resolved smoothly and conveniently.

Staff of Dong Hung Commune Public Administration Service Center guide people to carry out administrative procedures.

Ms. Le Thi Thom in Group 5 shared: Although newly operated, the Center has made many changes in both human resources and facilities. The staff and civil servants are open, friendly, enthusiastic in consulting and guiding, and quickly resolve administrative procedures. The Center has a spacious, airy, scientifically arranged working space, with waiting chairs, fans, and plenty of drinking water. This time I came to certify copies of documents. I received the results in just a few minutes, as expected.

This is also the feeling of many people when coming to Dong Hung Commune Public Administration Service Center in the first days of operating under the new model. Mr. Pham Gia Ha in Group 4 said: Previously, when doing administrative procedures, people had to do and sign many papers and procedures. Now, for some areas, officials only enter information directly into the computer system. Everything is smooth and quick, I am very satisfied. Especially many administrative procedures, including the issuance of land use right certificates, which used to have to be resolved all the way to the district, have now been transferred to the commune level, reducing costs and travel time for the people. I hope the new government model will always be close to the people, actively transform digitally, continue to operate effectively, and simplify the resolution of administrative procedures for the people.

Dong Hung Commune was formed from 6 old administrative units, with a large area and a large population of over 49 thousand people. Therefore, the number of administrative procedures has also increased, while the staff and civil servants on duty at the Public Administration Service Center are mostly new and unfamiliar with the work. Despite many difficulties, the staff and civil servants here with a high sense of responsibility have quickly caught up to serve the people well.

Ms. Bui Thi Thuong, a civil servant at the Commune Public Administration Service Center, said: I was assigned to directly receive and handle administrative procedures in the fields of justice, household registration, and business registration. At first, I was also worried because this was a completely new job, the field with the most administrative procedures, and immediate results. But before coming to the new commune, I was trained in public service skills and related documents. I also proactively researched documents and exchanged practical experiences with colleagues to complete the assigned tasks well. Therefore, since July 1st, many citizens have come to perform administrative procedures, but I still try to complete them in the fastest time, ensuring compliance with procedures and regulations.

Mr. Vu Quy Dung, Deputy Director of Dong Hung Commune Public Administration Service Center, said: The staff and civil servants of the Center have been carefully selected, all are proficient in information technology and computers, trained in expertise and citizen reception skills; always ready to perform their duties according to the motto "Each staff is a dedicated servant". The commune has also repaired, arranged facilities, upgraded equipment, added computers, transmission lines... to serve the Center's operations to ensure smooth and effective operations. However, the Center's handling of administrative procedures, especially in the current network environment, still faces many difficulties because the facilities are mainly reused from the Dong Hung District Public Administration Service Center (old), the transmission line is unstable... Therefore, in the coming time, the Center hopes to invest in upgrading the transmission line, supplementing missing machinery and equipment, replacing old and broken machines, continuing to organize training to improve expertise, skills, and apply information technology for the staff and civil servants so that the reception and handling of administrative procedures can be carried out effectively, meeting the expectations of people and businesses, contributing to building a professional, modern, close-to-the-people, and better serving the people administration.

Thu Hien

Source: https://baohungyen.vn/xa-dong-hung-giai-quyet-thu-tuc-hanh-chinh-thuan-loi-thong-suot-3182410.html