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When the elderly learn ChatGPT and get acquainted with online public services: Special classes in the heart of Hanoi

A 75-year-old first learned about ChatGPT, a 68-year-old first created a Zalo group to receive information from the government. Inspiring stories like these are happening every day in the capital, showing that digital transformation is the trend of the times and the elderly in Vietnam are proactively and confidently participating in the digital transformation process.

Bộ Khoa học và Công nghệBộ Khoa học và Công nghệ10/07/2025

Special digital transformation class in Hanoi residential area

Not in a large hall, nor at a technology center - the digital transformation class for the elderly organized by the Party Cell of Residential Area No. 9, Dich Vong Hau Ward (Cau Giay, Hanoi) took place in a familiar, intimate space. The lecturer was Master Dinh Ngoc Son - Party Cell Secretary, former Deputy Head of the Department of Radio and Television (Academy of Journalism and Propaganda), and the students were professors, doctors, and former senior university managers.

Khi người cao tuổi học ChatGPT và làm quen với dịch vụ công trực tuyến: Những lớp học đặc biệt giữa lòng Hà Nội - Ảnh 1.

Master Dinh Ngoc Son, Secretary of the Party Cell of Residential Area No. 9, Dich Vong Hau Ward, guides students to download and use applications such as how to find a bus on the Busmap application, register an identity account on VNeID, or interact online between the Hanoi government and people on the ihanoi application. Photo: VOV

"Before, I was used to typing on a big computer keyboard. Now, my phone is so small, my hands are shaking so I'm afraid of making a mistake. It's not that I don't want to learn, but I don't know where to start" - Mr. Pham Ngoc Lan, 72 years old shared. The class helps students take small steps: from creating an email, downloading the VNeID application, finding a bus using Busmap, to creating a social network account, recognizing technology scams and... getting acquainted with AI.

"Artificial intelligence is not far away, ChatGPT or Gemini can help you write applications, look up information or learn about policies," Mr. Son emphasized in the AI ​​teaching section, the part that was most welcomed by students.

Spreading from a small classroom to a humane digital society

After 3 pilot sessions, the elderly all wanted to learn more. Head of the residential group Do Mai Huong said: The Party cell will summarize and collect opinions to replicate the model. Understanding technology is a way for the elderly to live more confidently, avoid being scammed, and not be lost in the face of rapid changes in society.

When young people are the "digital bridge" for the elderly

In Lang Ward (Dong Da), Cau Giay or Minh Chau island commune, hundreds of young union members in green shirts have transformed into "technology assistants" for the elderly. They help with online registration, get queue numbers, fill out forms, and even bring laptops to people's homes to support online public service registration.

In Minh Chau island commune, the "two services" model is flexibly implemented: during the day, support is provided at the People's Committee, and in the evening, they visit each resident's house. Union members even bring spare phones to guide the elderly in filling out their declarations after work.

Digital transformation does not leave the elderly behind

These are not just individual community initiatives – but are evidence of the spirit of Decision 379/QD-TTg of the Prime Minister approving the Project "Elderly people participating in promoting digital transformation, green transformation, entrepreneurship and job creation". From mastering smart devices, accessing online public services, to understanding and applying new technologies – the elderly are not only the subjects that need "assistance", but are a force that can adapt, learn and inspire the community./.

Center for Science and Technology Communication

Source: https://mst.gov.vn/khi-nguoi-cao-tuoi-hoc-chatgpt-va-lam-quen-voi-dich-vu-cong-truc-tuyen-nhung-lop-hoc-dac-biet-giua-long-ha-noi-197250710143956871.htm


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