Digital insurance highlights at Insurance Asia Awards 2025

The award is a testament to the efforts to innovate and apply technology to bring more transparent, convenient and accessible insurance products and services to all customers - Photo: DNCC

Prestigious Award

Insurance Asia Awards is a prestigious award in the insurance industry in the Asia- Pacific region to recognize and honor outstanding insurance companies with many breakthrough initiatives in products, services and technology, organized by Insurance Asia magazine since 2016.

The 2025 award ceremony was held on July 8 at the Marina Bay Sands Convention and Exhibition Center, Singapore with the participation of hundreds of leading insurance companies in Asia.

The jury of this year's award brings together many experts and senior leaders in the insurance and finance sectors from auditing corporations, global strategy consulting firms, etc. to objectively evaluate each nomination and select the truly deserving winners.

According to the organizers of Insurance Asia Awards 2025, in the context of the insurance market facing many challenges, new emerging risks and constantly changing customer expectations, VietinBank Insurance has developed and applied many effective digital transformation solutions to maintain competitiveness and bring optimal values.

VBI has built a multi-channel digital insurance ecosystem, expanding product distribution through mobile applications, websites, API partners and embedded insurance models to help customers access and use insurance conveniently and easily.

The company also digitizes procedures, deploys loss declaration features via the MyVBI mobile application and website so that customers can declare anytime, anywhere, without manual paperwork.

In particular, customers can also proactively monitor the compensation settlement process and supplement their records easily and quickly right on these online platforms.

Develop many useful functions

This insurance company also applies AI technology, automation... to develop many convenient functions for customers such as automatic renewal reminder system, suggesting the nearest hospital or garage services, developing products to meet user needs...

VietinBank Insurance representative said: 'VBI considers digital transformation not only a trend but also a long-term development strategy. Digital transformation is not just a change in toolkit, but a comprehensive change in thinking with the core goal of serving people effectively.

This award is a motivation for VBI to continue its efforts, contributing to the development of the Vietnamese insurance market to become more transparent, modern and civilized; joining other businesses to contribute to the country's development in the era of rising up.

Ms. Le Thi Quynh Hoa - Deputy General Director of VietinBank Insurance - VBI spoke at the award ceremony - Photo: DNCC

VBI was established in 2008, is a unit under VietinBank, currently owns a network of 45 member companies, more than 1,400 employees and 25,000 agents nationwide.

Since 2016, VBI has been one of the first insurance companies to deploy electronic invoices, hospital fee guarantees, and online assessment and compensation via mobile applications.

Since then, technology and digital transformation have continued to be identified as key strategies to enhance customer experience and benefits.

Applying new technologies and modern approaches helps businesses better meet customer needs, while opening up new growth opportunities.

The company's insurance premium revenue in the first 5 months of 2025 reached more than 1.7 trillion VND, up 9.4% over the same period last year and completing 37% of the yearly plan; pre-tax profit increased by nearly 18%, reaching about 210 billion VND.

Last June, VietinBank Insurance was honored in 3rd place in the ranking of the most prestigious non-life insurance companies in Vietnam in 2025 announced by Vietnam Report Joint Stock Company.

Source: https://tuoitre.vn/diem-sang-bao-hiem-so-tai-insurance-asia-awards-2025-20250709212103928.htm