New points in handling administrative procedures when implementing two-level government

In response to the two-level local government model, Quang Ninh province has implemented many creative solutions in receiving and resolving administrative procedures for organizations and citizens. Thereby creating maximum favorable conditions for organizations and citizens in administrative procedures transactions.

Currently, people and businesses can submit applications at any public administrative service center in localities across the province regardless of administrative boundaries.

In order to facilitate people and businesses in administrative procedures, the Provincial Public Administration Service Center (PPSC) has deployed an information system for handling administrative procedures at the PPSC centers of communes, wards, and special zones. This system allows people and businesses to submit documents at any center in the province regardless of administrative boundaries, creating maximum convenience for people and businesses.

Also starting from July 1, 2025, agencies and organizations will only be allowed to use electronic identification accounts to access the National Public Service Portal, which is the only Portal for organizations and citizens to look up and submit documents online nationwide. Currently, Quang Ninh has closed the provincial public service portal and synchronized 100% of administrative procedures to the National Public Service Portal to facilitate the submission of administrative procedures.

Currently, at the reception points of the Public Service Center of communes, wards and special zones, there are digitization points for people, these points are equipped with specialized ID card readers attached to biometrics. At the same time, scanners are equipped so that organizations and citizens can easily digitize their documents into their own electronic wallets. On that basis, organizations and individuals can easily submit documents, look up and receive results of administrative procedure settlement via electronic wallets.

Currently, all Centers from provincial to local levels are equipped with specialized ID card readers with biometrics.

At the same time, the Provincial Public Service Center builds an internal process for handling unified administrative procedures throughout the province, to ensure consistency, clarity of people, work, and responsibilities in each stage and step, ensuring maintenance and improvement of the rate of handling administrative procedures correctly and before deadline.

In particular, the majority of civil servants and employees at the Public Service Centers of communes, wards and special zones are young, enthusiastic, responsible, with IT application skills, capacity, professional qualifications and skills that meet practical requirements.

Currently, the provincial Public Service Center at one level following the two-level local government model has been reorganized in the direction of basically maintaining the model of the one-level Public Service Center that was piloted before, eliminating the network of 13 branches, and at the same time expanding operations to the grassroots level through the establishment of a new system of 54 communal Public Service Centers including 52 communes and 2 special zones. The 54 Public Service Centers at communes, wards and special zones are administrative organizations under the provincial Public Service Center, equivalent to the department level, with seals and bank accounts to serve the collection of fees and charges.

With innovation, proactive work and dedicated and thoughtful attitude of civil servants and employees at the Centers of communes, wards and special zones; in the first 10 days of receiving and handling administrative procedures according to the 2-level government, the whole province received and handled over 10,000 records. Collecting 100% of fees and charges for handling administrative procedures through non-cash payment, the records mainly focus on the fields of land, household registration, certification... The Centers for receiving and handling administrative procedures ensure safety, no congestion, and stable service for people and businesses.

Youth Union members of Cai Chien commune guide people to perform administrative procedures on VNeID application.

Mr. Nguyen Manh Hieu, Deputy Director of the Provincial Public Service Center, said: In the coming time, to meet the new stage, Quang Ninh province will continue to promote the application of new technologies, information technology, artificial intelligence in the work of handling administrative procedures, managing and operating the Public Service Center; transferring part of the tasks to enterprises to replace the civil servants currently performing the tasks, such as piloting the implementation of the online public service agent model, assigning information technology enterprises, public postal enterprises to guide people and enterprises to submit documents via online public services. In addition, deploying AI virtual assistants to guide and submit documents for citizens.

It can be said that the appropriate innovation and improvement of the quality of administrative procedure settlement to best serve citizens in the new period not only meets the needs of people and businesses, but also contributes to maintaining discipline and administrative order, ensuring the stability of the apparatus during the period when the whole province is implementing the arrangement and merger of administrative units in accordance with the direction of the Central Government and the province.

Ngoc Tram

Source: https://baoquangninh.vn/diem-moi-trong-giai-quyet-tthc-khi-thuc-hien-chinh-quyen-2-cap-3366503.html