After the first week of merging and operating the two-level government, Ho Chi Minh City has basically completed phase 1 of the arrangement of specialized agencies, administrative agencies and public service units. The apparatus is now preparing to enter phase 2, the phase of truly “streamlining” and operating effectively, improving the quality of service to people and businesses.
The machine is in gear.
Sitting in front of the reception counter of the Binh Hung Hoa Ward Public Administration Service Center, Mr. Lam Nhat Nam (living in Binh Hung Hoa Ward) was holding a stack of papers while checking the information. He said he was waiting for his job application to be certified.
"At first, I was worried about the newly merged ward, not knowing if it had a seal or not, but when I got there, the staff gave me detailed instructions and explained clearly, so I felt reassured," Nam shared.
Ms. Pham Thi Doan (residing in Binh Hung Hoa ward) also said that her business registration application was completed after nearly 15 minutes of waiting. "Although it was just arranged, the paperwork and procedures were very quick. The staff worked quickly and answered all questions thoroughly," Ms. Doan commented.
Binh Hung Hoa Ward was established on the basis of merger Binh Hung Hoa Ward and part of Binh Hung Hoa A Ward (old Binh Tan District), part of Son Ky Ward (old Tan Phu District), with a total area of 8.47 km2, a population of more than 187,000 people and is one of the most populous wards in Ho Chi Minh City.
Ms. Pham Thi Hong Nhung, a civil servant in charge of natural resources and environment, said that she used to work at the People's Committee of Binh Hung Hoa Ward (old). After a week of working in the new apparatus, from the initial worries when the new ward had a larger population and more work, she has now gradually adapted and caught up with the work.
"Before moving here, the leaders organized professional training and gave us quite detailed instructions, so when we started operating, everything went quite smoothly. At first, when I saw so many people coming, I was afraid that I wouldn't be able to handle it in time, and people had to wait a long time, but now I'm used to it," said Ms. Nhung, admitted that in the beginning, there was definitely a lot of pressure and the workload increased, but everyone tried their best for the common goal.
Mr. Pham Hoang Khanh, Vice Chairman of Binh Hung Hoa Ward People's Committee, assessed that after a week of operating under the new model, the ward's public administrative service center has "got into gear", receiving an average of 300-400 people coming to do administrative procedures and records every day.
"Up to now, the ward has received most of the procedures under the authority of the district level through the new system. Currently, the information system is operating stably. Of course, with a new platform and new procedures, it is inevitable that some minor errors will arise during the processing," said Mr. Khanh, adding that the City Digital Transformation Center has arranged staff to be on duty at the ward to promptly support and handle any problems as soon as they arise.
Smooth, seamless processing
At the Vinh Loc Commune Public Administration Service Center, the working atmosphere is equally busy and bustling. Vinh Loc Commune was established on the basis of merging Vinh Loc A Commune and part of Pham Van Hai Commune (former Binh Chanh District), with more than 167,000 people.
Ms. Nguyen Thi Ngoc Quynh, a civil servant in charge of the economic sector, said that after the administrative unit was reorganized, she was transferred from Hung Long commune (former Binh Chanh district) to work in Vinh Loc commune.
According to Ms. Quynh, Vinh Loc commune is already a densely populated area, so the number of documents submitted by people every day is very large. Especially, in the first days after the arrangement, the staff received the volume of documents transferred from the district level and processed the remaining procedures from the old Vinh Loc A commune. "At first, I was a bit "overwhelmed" because there was too much work, but thanks to being mentally prepared in advance, everything was still on schedule. Every day after receiving people, we also reviewed and reclassified all old documents and files. Working until 8 pm before returning was very normal" - Ms. Quynh said.
After a week, Ms. Quynh realized that the work was gradually stabilizing. The document processing procedures were becoming smoother, and the coordination between departments was also smooth.
Coming to the Vinh Loc Commune Administrative Service Center to do household registration procedures, Mr. Nguyen Viet Anh shared that at first he was a bit worried when he heard the news that the ward had just merged, the apparatus was still in the process of conversion, and he was afraid that the processing of documents would be slow.
“But the reality is completely different. From getting a queue number to submitting the application, everything happened quickly, with staff providing specific and clear instructions. Everyone worked very enthusiastically,” said Mr. Vietnamese English.
Mr. Huynh Cao Cuong, Secretary of the Vinh Loc Commune Party Committee, said that the procedures that people come to resolve the most at the commune are notarization, certification of signatures on documents and papers, and business license registration.
To ensure smooth operation, the commune has arranged nine counters to receive documents according to each specialized field, and arranged additional counters specifically for insurance, tax consulting, etc. to create convenience for people, limiting the need to move around between departments.
Arrange youth force to support people
Meanwhile, Mr. Le Thuong Duy Lap, Vice Chairman of the People's Committee and Director of the Thu Duc Ward Public Administration Service Center, said that over the past five days, a large number of people from old wards such as Binh Tho, Linh Chieu, Truong Tho and part of Linh Tay ward came to do procedures.
Thu Duc Ward Public Administration Service Center has received 511 files in fields such as notarization, authentication, marriage registration, marriage registration procedures with foreign elements, marital status confirmation, land procedures, business registration... The center has processed 468 files (458 files on time, 10 files ahead of schedule).
In Hiep Binh ward, in the past five days, 1,225 records were also received, focusing on the fields of notarization (446 records), land (204 records), household registration (218 records)... This is one of the three wards with the largest population in Ho Chi Minh City after the merger. After nearly a week of operation, tasks such as receiving petitions, administrative confirmation... are still received by the ward, with staff assigned to advise and handle them.
The superior agency has also issued a document to provide emergency accounts to the contact points receiving the documents. The digital transformation center also supports personnel to go to the ward to promptly resolve difficulties in software operations.
Mr. Le Thuong Duy Lap acknowledged that the current difficulty in operating the center is that the transmission line is not stable. Furthermore, people have not fully grasped the changes in changing the office and administrative unit, so it is necessary to strengthen guidance and propaganda more widely.
To help people get information and complete procedures, Mr. Lap said that next week, he will arrange more Youth Union forces to provide direct guidance to people.
According to the reporter's records, other centers also encountered similar difficulties. Notably, in the field of household registration, because the electronic book has not been opened, it has not been possible to extract copies regardless of the place of residence according to regulations, but still has to guide people to where to keep the original book.
Most people do not have full information about the People's Committee headquarters and the Public Administration Service Center right where they live; the online procedures are also unclear, so they have to ask someone to do it for them.
“After the ward merger, I needed to do the procedure of authorizing the withdrawal of social insurance but I didn't know where to go. Thanks to a social security officer who lives nearby, I learned that I could go to the public administration centers to do it,” said Ms. Nguyen Ngoc Thuy, a resident of Linh Chieu ward (old).
Clear people, clear work, clear responsibilities
In Tan Son Hoa ward, Mr. Tran Minh Vu, Chairman of the ward People's Committee, informed that from the first days of operation, the ward police headquarters welcomed many people to do procedures, the work of guiding, receiving and processing documents took place in an orderly, smooth manner, and was assessed as professional and dedicated.
Right from the entrance to Tan Son Hoa Ward Police Station, volunteers and youth union members are on duty to support and guide people in declaring and preparing documents. The reception area is clearly divided according to each type of procedure, helping to avoid confusion and creating convenience for people.
Ms. Nguyen Duong Da Huong (Tan Son Hoa ward) came to the office to confirm her job application documents. After being guided by volunteers, she was supported enthusiastically, easily understood and quickly by police officers .
“I was given very specific instructions right at the entrance. When talking, the police officers were very friendly and answered clearly, so I felt very comfortable. Previously, I had to go to the district or city for important procedures, but now I only need to go to the ward to be able to handle them quickly, save time and money,” Ms. Huong shared.
According to Mr. Tran Minh Vu, after the merger, the ward police and the ward People's Committee have implemented many administrative reform solutions to improve the quality of service to the people. In particular, focusing on improving service capacity, clearly assigning tasks to civil servants, officers and soldiers in the direction of "clear people, clear work, clear responsibilities", unifying the interconnection process between the one-stop department and the ward police in handling procedures...
In terms of technology, the Ward People's Committee and the Ward Police focus on guiding people to carry out online procedures via the national public service portal and the VNeID application; gradually apply electronic records and digital signatures. The units also publicize the process and processing time, and support people to prepare documents in accordance with regulations to avoid repeated trips.
“The ward also increases staff during peak hours and opens additional reception desks when necessary; with simple procedures, if the documents are complete, they will be processed and results returned immediately,” Mr. Vu added.
The Chairman of Tan Son Hoa Ward People's Committee emphasized a major difference compared to before the merger: the units have applied the "one-stop" and "one-stop-shop" models with a synchronous information technology system. Thereby, helping people and businesses carry out procedures through the digital system and online public services easily, saving time and costs.
Number of applications increased by 20%-30%
In Phu Loi ward (formerly Binh Duong province), initial statistics show that the number of people's procedural records has increased by 20%-30% compared to before.
According to Mr. Phan Cong Khanh, Chairman of Phu Loi Ward People's Committee, after one week of official operation, the ward has basically stabilized its organizational structure. Mr. Khanh said that since June 19, Phu Loi Ward Public Administration Service Center has been put into trial operation. Therefore, when officially operating, the number of records has increased but the efficiency of the ward staff in handling work is very good, not passive or bewildered.
Currently, Phu Loi ward is arranging facilities, equipment, connection lines, and communication to ensure the connection of administrative procedures. At the same time, 22 officers and volunteers are arranged to guide people in performing administrative procedures online.
However, according to Mr. Khanh, when starting to operate a new apparatus and merge many wards, there will certainly be some difficulties, mainly in terms of facilities and transmission lines.
“Because of reusing the old ward's facilities, some equipment cannot meet the current workload, especially the communication system to handle administrative procedures. The Ho Chi Minh City Department of Science and Technology has requested the locality to review and report to have a suitable solution,” said Mr. Phan Cong Khanh.
Upgrade and complete the interconnection system
In the early days of operating the two-tier local government model in Ho Chi Minh City, the transmission line was very stable, demonstrated through online conferences, connecting the main bridge with 168 wards, communes, and special zones.
Some wards and communes benefit from the available IT infrastructure from the district People's Committee headquarters, which has been invested in, so they have many advantages. However, some units do not have such advantages. Therefore, it is necessary to have an investment plan for IT infrastructure for wards and communes.
On the other hand, the interconnection between administrative procedure settlement information systems with the VNeID electronic identification system of the Ministry of Public Security, the civil status system of the Ministry of Justice, and the business registration system of the Ministry of Finance is also incomplete.
Some systems have been running stably, but others have also encountered problems. This has been reported and recorded by wards and communes. The Digital Transformation Center will continue to improve the system and coordinate with ministries and branches to promote the interconnected system. In addition, localities need to soon complete the information technology infrastructure...
Ms. VO THI TRUNG TRINH , Director of Ho Chi Minh City Digital Transformation Center
Source: https://ttbc-hcm.gov.vn/tp-hcm-can-bo-phuong-xa-vao-guong-voi-bo-may-moi-1019091.html
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