"Half-hearted guidance" is understood as incomplete, not detailed, or incomplete guidance. It refers to providing information superficially, incompletely, or not providing enough information for the recipient to understand and perform the work effectively. In handling administrative procedures through the national public service portal, many people are facing this situation when a group of officials directly handling the procedures have the disease of "half-hearted guidance".
Perhaps, many of us when working Administrative procedures through the national public service portal all have the same feeling: Excited when submitting, disappointed when returned with the reason: "The application is not valid. Citizens are invited to come directly for instructions".
When people arrived, they received "half-hearted instructions" from a group of officials who directly handled the problem: One time, you lacked this confirmation paper! Another time, you filled in the wrong person! Another time, you lacked the rental contract... And with the final message: "You just go home and declare it again, if it doesn't work, come here and we'll do it for you." Since then, people often whisper to each other: "Without the help of the officials, this matter won't be completed!"
Why are the procedures so complicated? The reason that many people agree with is that on the online public service system, the instructions for the procedures are often general phrases such as "attach relevant documents", "copy of identity papers in accordance with regulations", "confirmation of residence from the competent authority". But what is "relevant", where is "in accordance with regulations", "confirm" which form? That means people have to grope and understand for themselves!
The above general "self-understanding" along with the guidance of some officials in the style of "The wise speak half-heartedly/ Leaving the fools half-happy and half-worried" is the fertile ground for negativity in handling administrative procedures and forming an underground "broker service" industry bustling around government headquarters as has happened in many places and many industries.
Looking at reality, the situation of “half-hearted guidance” is not simply due to cadres having too much work or not enough people, but is a manifestation of a lack of responsibility. Is it possible that many cadres intentionally “speak less to keep the right to continue speaking”, speaking in a way that makes people have to turn back, or have to ask for help? Is it possible that this is a type of “hidden abuse of power” that the loopholes in the system have not been “patched” yet?
If the disease of "half-hearted guidance" is not "prescribed" in time, it will spread like a poisonous mushroom, from one sector to another, one field to another. The consequence is that people's trust in the determination of our Party and State to build a public administration that is serving, professional, modern, open and transparent will be eroded and continue to be a "bottleneck" hindering the country's socio-economic development.
Therefore, it is necessary to resolutely treat the disease of "half-hearted guidance" with a system with clear instructions, a transparent process, verification, and authentication by technology - that is the most practical way to cut off the "spiral of favors" that is creeping into many industries and fields. In particular, if we want to successfully transform digitally, and want to reduce the burden and inconvenience for people in handling administrative procedures so that people do not have to "rely" on anyone, we must start by changing the awareness and attitude of the officials and civil servants who directly receive people. There will be no complete, effective system when there is a group of officials who are "half-words, half-meanings" with people like that!
Source: https://baolangson.vn/huong-dan-nua-voi-nguoi-dan-them-vat-va-5052167.html
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