Vietnam Post supports commune-level People's Committees to resolve administrative procedures from July 1, 2025

Implementing the Prime Minister's direction in Official Dispatch No. 96/CD-TTg dated June 26, 2025, which includes the content that Vietnam Post Corporation arranges human resources to support the People's Committees at the commune level in receiving and returning results of administrative procedures (TTHC), ensuring stable, smooth, effective, regular, and continuous operations 24/7 when arranging administrative units and implementing the 2-level government organization model from July 1, 2025. Vietnam Post Corporation has proactively developed and synchronously deployed a series of solutions to support the People's Committees at the commune level in receiving and returning results of TTHC, directly contributing to the construction of a modern, people-friendly, and people-serving administration.

Vietnam Post has established a Steering Committee to carry out tasks at the Corporation level and provincial/municipal Post Offices; Develop a master plan for nationwide implementation and update, inspect and evaluate the implementation in each commune; Continue to organize support and guidance for people to perform online public services; receive documents and return results of administrative procedure settlement at post office service points located in the center of the old commune/ward far from the Public Administration Service Center (PPSC) of the new commune/ward to facilitate people and businesses; Arrange sufficient staff, equipment and means to return results of administrative procedure settlement to people at the requested address and transfer documents between the PPSC of the commune/ward to the agencies handling administrative procedures and vice versa.

Vietnam Post Corporation identifies this as a political task, and needs to prioritize mobilizing the best human resources to be ready to coordinate and best implement the tasks assigned by the Government.

On the first day of implementation, the Corporation organized inspection teams to arrange postal staff to support the Public Service Portal in more than 700 communes, equivalent to 25% of the total number of communes nationwide, to ensure the quality of service to the people. The Corporation has arranged 8,000 officers and employees to participate in supporting the reception of documents and returning results of administrative procedures at the People's Committees at the commune level. Of which, 3,340 support staff were arranged at 3,321 People's Committees of communes/wards/special zones; 3,321 postmen returned results to the people; nearly 1,400 people were on duty ready to support when tasks arose at the People's Committees of communes/wards/special zones.

Noting that on the first day Vietnam Post arranged human resources to support the People's Committees at the commune level in receiving and returning results of administrative procedures, the coordination between the Post Office and local authorities was carried out very closely. Vietnam Post Corporation and provincial and municipal Post Offices proactively worked and reported to the provincial and communal People's Committees to review and arrange appropriate personnel at the locations. The provincial and communal People's Committees directed strongly and created maximum conditions for the Post Office to perform the assigned tasks in Official Dispatch No. 96/CD-TTg, ensuring the smooth and continuous settlement of administrative procedures when the locality implements a two-level government.

With more than 13,000 service points nationwide, the Vietnam Post network has become an "extended arm" in implementing administrative reforms, connecting people and the government, contributing to building a modern administration that is close to and serves the people.

Source: https://cand.com.vn/doi-song/buu-dien-viet-nam-ho-tro-ubnd-cap-xa-giai-quyet-thu-tuc-hanh-chinh-tu-ngay-1-7-2025-i773366/