Quang Lap Commune resolved 100% of people's records correctly and ahead of schedule.

People's administrative procedures are resolved quickly and effectively.

This is the result of the locality's efforts in building a service-oriented administration, taking people's satisfaction as a measure. Along with the implementation of the 2-level local government model nationwide, on July 1, 2025, the Quang Lap Commune Public Administration Service Center officially came into operation. With the motto "Service-oriented administration", the center is invested with modern equipment and a team of cadres and civil servants with professional qualifications and style, always taking people's satisfaction as a measure, helping to resolve administrative procedures (TTHC) quickly and effectively.

Upon arrival, people are guided by staff to get a queue number and supported to process their documents at specialized counters. Elderly people, people with disabilities, and people unfamiliar with technology are assigned priority counters; at the same time, they are supported by union members, youth, and postal staff to operate the public service software system and automatic kiosks.

Coming to do procedures related to land, Ms. Nguyen Thi Thanh Thuy - a resident of Quang Tan village, Quang Lap commune said: "The officers and civil servants at the Commune Administrative Service Center always welcome us warmly, give us enthusiastic guidance and process our documents very quickly. Compared to before, all procedures are now handled neatly and accurately; all steps are clearly and easily consulted, helping us feel secure and satisfied."

Mr. Vo Minh Cuong - Vice Chairman of the Commune People's Committee, Director of the Quang Lap Commune Public Administration Service Center, said: "The Center is operated according to the modern, open, transparent "One-stop, one-stop" model, taking people as the center of service. In particular, the effective implementation of the "4 on-site" model (receiving, appraising, approving and returning results on-site) has helped administrative procedures to be resolved quickly, accurately, reducing hassle, saving maximum time and costs for people and organizations".

Not only receiving and processing documents, the center also plays a role in consulting, supporting and guiding people to access online public services, contributing to promoting digital transformation. Thanks to that, the level of access and use of digital services by people is increasingly improved, creating a clear change in administrative transaction habits. This is an important foundation for building a digital government associated with a digital society right from the grassroots.

In addition, the locality has publicized the hotline, phone number and email of the leaders of the Commune People's Committee, the director and deputy director of the center to receive feedback and recommendations from the people. People can also promptly grasp the components of the dossier and the process of handling administrative procedures through the community page "Quang Lap Commune Public Administration Service Center" on Facebook.

From these efforts, after only nearly 2 months of operation, Quang Lap Commune Public Administration Service Center has welcomed more than 1,000 people, received nearly 1,200 records in many fields from authentication, household registration, land to business establishment and operation... All were resolved correctly and 100% ahead of schedule.

To further improve service quality, Mr. Vo Minh Cuong said that in the coming time, the center will promote administrative reform, simplify processes, strongly apply digital technology , digitize records, ensuring convenience for people and businesses. On the other hand, the locality also focuses on improving the capacity of cadres and civil servants associated with discipline, order, and applying indicators to evaluate work efficiency.

The center has also strengthened dialogue and listening to people's opinions to promptly resolve recommendations, promote the role of supervision and consensus of the people. Localities continue to focus on investing in facilities and equipment, ensuring the center operates stably and conveniently; at the same time, promote communication work, creating a clear change in social awareness of administrative reform and service responsibility of cadres and civil servants.

Source: https://baolamdong.vn/xa-quang-lap-giai-quyet-dung-va-truoc-han-100-ho-so-cho-nguoi-dan-388740.html