Despite technical errors, the one-stop department at the My Thuong Ward Public Administration Service Center still carries out procedures for people to ensure

Just operated, just completed

In the early days of operating the 2-level public administrative center, some localities such as Phong Dinh, Phong Dien, Kim Tra, Long Quang, Kim Long, My Thuong, Vy Da... still encountered difficulties in connecting the system, data was not synchronized, and sometimes was interrupted. Some Public Administration Service Centers (PVHCC) were still confused with the new platforms, such as setting up accounts, using digital signatures, coordinating records on software, or not being able to connect to the result return system.

In My Thuong ward, Mr. Nguyen Duc Phu, Deputy Director of the ward's Public Service Center, was impatient when the departments still could not collect fees and charges on the system and had to write paper receipts. Or at the Public Service Center of Vy Da ward, although the clock had passed 11:30, the computer of the certification department's specialist still displayed the "rotating" icon waiting for "loading", so the staff processing the documents had to say "sorry" and ask this citizen to come back early in the afternoon.

Mr. Nguyen Kim Tung, Deputy Director of the Department of Science and Technology (DOST), said that anticipating this situation and promptly resolving the problem, from June 2025, technical teams will be established to provide direct guidance or connect remotely via online management groups. The resources are leaders of departments and branches connecting online to promptly respond and handle the problem.

VNPT and Viettel are responsible for the technical aspects and 166 public postal hubs with the main connection point operated at the Department of Science and Technology. In addition, the city continues to maintain the operation of the "Community Digital Technology Teams" and "Rapid Response Support Teams" to provide "hands-on" support and timely solutions to staff and people at the grassroots level.

In addition to supporting the resolution of connection and technical problems, departments and branches also arrange human resources to promptly process documents and procedures for people.

At the Phong Dinh Ward Public Administration Center, on the second day of operating the new model, this unit was still confused when receiving applications for construction permits. Due to the merger of Phong Chuong, Phong Binh communes and Phong Hoa ward, when processing applications from people in the old area, the ward had to ask for opinions from the City People's Committee and the Department of Construction to determine whether or not a permit was needed. Thanks to the online conference system connecting the City People's Committee and departments and branches with 40 Public Administration Centers established since June, problems like those in Phong Dinh ward were quickly resolved, helping administrative procedures to be resolved more effectively and conveniently for the people.

Online conferences with the participation of many stakeholders are held daily to promptly support and handle public administrative incidents for localities.

Through the days of operating the online conference chaired by Mr. Nguyen Thanh Binh, Permanent Vice Chairman of the City People's Committee, along with the field team to support and handle the conversion of the 2-level government model mobilized from the Department of Science and Technology, the Center for Monitoring and Operation of Smart Cities (IOC), HueCIT, telecommunications enterprises, departments, branches, etc., many technical, infrastructure, and procedural problems at communes and wards have been promptly resolved. In addition to remote operation and support, each locality also has a technology team assigned to closely monitor on-site, immediately handling arising errors, avoiding congestion of the one-stop department, causing inconvenience to the people.

All in

According to Mr. Nguyen Thanh Binh, the public administration system in wards and communes still has problems with configuration and processes; system data has not been connected in a unified and synchronous manner; some solutions have not been implemented yet... Therefore, temporarily in the initial phase of operating the 2-level government model, the technology support team together with leaders of departments, branches and the board of directors of 40 public administration centers must participate in online meetings at the beginning and end of each day. The early morning meeting is to update and direct work handling and the late afternoon meeting is to summarize difficulties, draw experience, and adjust the operating plan. This approach ensures continuous, flexible operation and timely removal of arising problems.

Not only handling incidents, IOC - the field team handling the conversion of the 2-level local government model, together with departments and branches, is also assigned to develop guidance documents, update common questions and answers into a "Public Administration Handbook" to help commune-level officials and public administration centers look up, apply, handle and resolve similar content in a synchronous and unified manner.

Staff at commune-level public administrative centers enthusiastically guide people through paperwork.

In addition to technology support teams, the role of "technology cores" at each public administration center is also emphasized, with the requirement to be trained and improve their professional skills right during the working process. Another important point is that the city focuses on training and determines the motto "doing while training", practicing "hands-on" so that civil servants and public employees can improve their practical handling skills.

Mr. Nguyen Thanh Binh emphasized that the PVHCC Center is the "face" of the locality, so every detail, from assigning guides to maintaining order at the reception area, needs to be "taken care of". If there is a lack of support staff, it is necessary to proactively propose additional human resources to ensure smooth operations in the initial phase.

According to statistics from the City Public Administration Center, by 10:00 a.m. on July 3, 40 commune-level public administration centers had received 1,283 records; of which 382 records had been resolved. The unit receiving the most was the People's Committee of Phu Xuan Ward with 151 records, the People's Committee of Quang Dien Commune with 151 records. The units with the highest resolution rate were the People's Committee of Quang Dien Commune with 61 records, the People's Committee of Huong An Commune with 36 records. The records mainly focused on the following procedures: Certification of copies from the original, business registration, termination of business household activities, death certificates, registration for land use right certificates, etc.
Article and photos: HOAI THUONG

Source: https://huengaynay.vn/chinh-tri-xa-hoi/thuc-chien-ho-tro-van-hanh-bo-may-chinh-quyen-dia-phuong-hai-cap-155287.html