The implementation of solutions to make the National Public Service Portal a single window serving people and businesses from July 1, 2025 is a key and strategic content in the effort to reform administrative procedures and improve the efficiency of serving people and businesses.
To concretize this task, with the role and responsibility of the unit that has continuously built and operated the National Public Service Portal since December 2019, from 6:00 p.m. on June 27, 2025, VNPT Group has coordinated with the Government Office and provinces/cities to connect and deploy a pilot on the National Public Service Portal of the 2-level local government model and stop all provincial/municipal Public Service Portals. This means that the National Public Service Portal has officially become a centralized "one-stop shop", receiving only online records, serving as a basis for completing and implementing administrative procedures smoothly, effectively, without interruption from July 1, 2025.
Along with that, VNPT has also upgraded its technical infrastructure and software, ensuring nationwide operational capacity in the context of preparing to merge administrative units. The entire testing process has been completed and is ready for official implementation under the new government model from July 1, 2025 as planned.
As the unit that built and operated the National Public Service Portal since its opening, over the past 6 years, VNPT has continuously upgraded and updated the system according to the requirements of the Government Office and operated the system stably. Up to now, the National Public Service Portal has connected with more than 137 systems of ministries/sectors/localities, including integrating with 10 banks and 9 payment intermediaries to make payment of fees and charges with more than 7.3 billion users accessing the system, receiving and processing more than 272,000 feedbacks and recommendations, with nearly 600 million records.
In parallel with the local level, VNPT is still a silent "construction team": VNPT is taking the lead in deploying the administrative procedure settlement system in 26/34 provinces/cities, the document management and operation system in 24/34 provinces/cities after the merger, and simultaneously deploying and operating essential information systems for government and people's activities such as the smart reporting system and the document connection axis. In particular, at each commune/ward, the Group has assigned at least 02 permanent engineers to directly guide and support grassroots officials during the period of closing the provincial/municipal public service portal and connecting to the National Public Service Portal. Thanks to that, by June 30, many localities such as Ho Chi Minh City, Ninh Binh Son La, Dien Bien... completed ahead of schedule, ensuring "no interruption - no backlog of documents" as soon as the decision on organizing new boundaries takes effect.
In parallel with the operation, VNPT also completed the scenario of separating and merging the population database for 100% of merged districts and upgrading the National Data Interconnection Axis - the "bloodline" flowing from the Central to the communes. These silent works ensure that the national data heart beats steadily, helping the two-level government operate smoothly after July 1, 2025.
Obviously, by being present at the central and communal levels during this historic transition period of the country, VNPT is affirming its core role in creating a digital government: Building the gate - Keeping the door - Guarding the data so that all people and businesses can use online public services seamlessly, transparently and safely./.
Source: https://www.vietnamplus.vn/chuyen-doi-lich-su-tu-17-vnpt-dam-bao-khong-gian-doan-van-hanh-mot-cua-so-post1047269.vnp
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