Every year, Bai Chay Hospital receives hundreds of thousands of people for examination, emergency care and treatment. In 2024 alone, the hospital received more than 408,000 outpatient visits and over 52,000 inpatient treatments. The majority of patients use health insurance cards, showing that the policy of comprehensive health insurance coverage is increasingly becoming a reality, trusted and chosen by people when receiving health care at public health facilities.
To improve service quality and maximize convenience for patients using health insurance, the hospital has promoted the application of information technology and digital transformation in the entire medical examination and treatment process. Since March 2022, the hospital is the first medical unit in the province to deploy health insurance medical examination and treatment registration using chip-embedded citizen identification cards, helping people not to need to carry many types of documents. Along with that, the online appointment booking system via switchboard, website, zalo helps people access medical services easily, reducing contact and waiting time. The number of online medical examination registrations accounts for more than 40% of the total number of medical examinations.
100% of patients coming to the hospital for examination and treatment are given paraclinical results via the online system. Procedures for payment of hospital fees, tests, and prescriptions are also fully digitized, helping to save costs and increase transparency in health financial management. Cashless payments are implemented synchronously in all departments and rooms through many forms such as bank cards (POS), transfers, and QR code scanning.
Along with administrative reform, the hospital pays special attention to improving professional capacity to serve health insurance patients comprehensively and effectively. Currently, the hospital has been approved for 15,769 techniques, including many specialized techniques in difficult specialties such as laparoscopic liver resection, gastrectomy, joint reconstruction surgery, cerebrovascular intervention techniques, cardiovascular intervention, stroke treatment, radiation therapy for cancer treatment...
The medical equipment system with more than 1,200 modern machines is strictly managed and operated effectively, in which the most prominent are the surgical positioning system, smart operating room, linear accelerator, 1.5 Tesla magnetic resonance system, 128-slice CT Scanner, SPECT, DSA, hyperbaric oxygen treatment chamber... Thanks to that, the hospital has the ability to diagnose early, closely monitor and effectively treat many complex diseases, especially non-communicable diseases commonly found in the group of people using health insurance.
Professional processes are updated and standardized according to the instructions of the Ministry of Health . The use of drugs and medical supplies in the health insurance list is strictly controlled, helping patients to be fully paid, not incurring additional costs outside of regulations and contributing to the effective use of the health insurance fund. With its current capacity, Bai Chay Hospital is currently one of three hospitals recognized as having achieved specialized technical expertise in the province.
Realizing that human resources are the decisive factor in implementing the health insurance policy, the hospital always focuses on developing the medical staff. Currently, the hospital has 990 staff, including 269 doctors, many of whom have PhD, specialist II, master's and resident degrees.
The hospital creates conditions for medical staff to participate in continuous training, in-depth consultation, and update new domestic and international treatment regimens. The team of nurses, technicians, and pharmacists are trained in communication skills, counseling, and guiding health insurance patients to follow the right route and benefits. Thanks to that, the quality of service is increasingly professional and humane, especially for vulnerable groups such as the elderly, the poor, and people in remote areas.
Along with that, scientific research activities and technical process improvement are regularly deployed. Each year, the hospital carries out hundreds of topics and professional initiatives, many of which are effectively applied in clinical departments, bringing practical benefits to health insurance patients.
The health insurance policy is only truly effective when people trust, voluntarily participate and feel secure in using health services. With comprehensive innovation, Bai Chay Hospital is gradually affirming its leading role in implementing the health insurance policy, contributing to improving the quality of public health care, for the health of the community and the goal of universal health insurance.
Source: https://baoquangninh.vn/benh-vien-bai-chay-dam-bao-cham-soc-suc-khoe-va-quyen-loi-cua-nguoi-benh-3366607.html
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