VietinBank deploys backup hotline for customer care center

To ensure continuity of service and help customers always contact the switchboard when the main hotline has problems, VietinBank has deployed an additional backup hotline, specifically as follows:

- General backup hotline: 1900 6658.

- Hotline for priority customers: 1800 6356.

The backup hotline is activated and displayed on the website https://vietinbank.vn/ and VietinBank applications when the main hotlines have problems.

For more information, please contact:

Hotline:

+ General: 1900 558 868.

+ Priority customers: 1800 558 866.

+ Business customers: 1900 558 886.

- Backup hotline:

+ General: 1900 6658.

+ Priority customers: 1800 6356.

- Email: contact@vietinbank.vn.

- Customer service portal: https://contact.vietinbank.vn.

The backup hotline is a testament to VietinBank's commitment to improving service quality and customer-centric orientation.

Source: https://www.vietinbank.vn/vi/tin-tuc/tin-tuc-va-su-kien/vietinbank-trien-khai-hotline-du-phong-cho-tong-dai-cham-soc-khach-hang-20250702011922-00-html