An Giang: Government operates smoothly, people are excited

(Chinhphu.vn) - From July 1, 2025, An Giang province will officially operate the government apparatus according to the 2-level model. After 2 weeks of implementation, many positive changes have been initially recorded.

An Giang Provincial Party Secretary Nguyen Tien Hai inspects activities at the Tan Chau Ward Public Administration Service Center - Photo: VGP/LS

2 weeks of operation: Smooth, no 'blockage'

From July 1, 2025, An Giang province officially implemented the 2-level government organization model. This is one of the localities chosen as a pilot to streamline the apparatus, increase management and operation efficiency, reduce intermediate levels, and create conditions for people to access public services quickly and conveniently.

The good news is that in the first days of implementation, the new government apparatus in An Giang was not "overwhelmed" or "clogged". In localities such as Tri Ton commune, Vinh An commune... cadres and civil servants from the district level were transferred and arranged reasonably to provincial departments and branches, or to work as cadres and specialists in communes and wards. The operation went smoothly, work was handled smoothly, and the connections were not interrupted.

According to the report of the Department of Home Affairs of An Giang province, 102 communes, wards and special economic zones after the rearrangement of An Giang province have organized a trial operation of Party agencies, State agencies, Fatherland Front at commune level and Public Administration Service Center. Immediately after the end of the trial operation, the Provincial People's Committee held a conference connecting 102 commune-level bridges to evaluate and draw lessons. According to the initial assessment from the working groups of the Provincial Party Committee, the trial operation went smoothly, as expected. The communes have proactively implemented the required tasks, are highly ready for the official phase, and key activities have been operated smoothly.

Talking to the Government Electronic Newspaper, Chairman of Tri Ton Commune People's Committee Tran Van Cuong said that, during the implementation of the 2-level government model, Tri Ton Commune Public Administration Service Center has focused all resources to ensure the best service for people during operation, such as: Arranging spacious and airy space; fully equipped with facilities, technical infrastructure, internet connection lines, wifi network; waiting seats for people; guidance desk, arranging counters to receive documents according to each field according to regulations; participating in training on procedures... thereby performing well the work of receiving and handling administrative procedures for organizations and individuals coming to contact for procedures.

"After 2 weeks of working, the procedures have been implemented stably and operated smoothly; people coming to carry out administrative procedures are happy and satisfied," said Mr. Tran Van Cuong.

Director of the Department of Home Affairs of An Giang province Nguyen Nhu Anh said that the development of working regulations and promulgation of working regulations of the People's Council, People's Committee, specialized departments, and the Public Administration Service Center have been completed, ensuring effective, transparent and law-abiding operations. The People's Committee at the commune level has issued a decision stipulating the functions, tasks and powers of specialized departments and the Public Administration Service Center, which helps agencies have a basis to develop working regulations of the unit and decide on the assignment of tasks.

People come to carry out administrative procedures at the Tri Ton Commune Public Administration Service Center - Photo: VGP/LS

Flexible, fast access, efficient processing

A highlight in the operation of the new model in An Giang is the quick and proactive adaptation of the team of commune-level cadres and civil servants who are directly responsible for most of the administrative work in the locality after the district level no longer exists.

Ms. Luu Thi Ngoc My, Deputy Director of Tri Ton Commune Public Administration Center, said that after 2 weeks of operation, the center received 113 applications per day. Most of the applications were processed on time, many cases were processed on the same day.

Ms. Neang Som (born in 1962, Ta On hamlet, Tri Ton commune, formerly Chau Lang commune) said: "I came here to extract the birth certificate for my grandchild. I was given specific instructions by the civil status and judicial officials on how to submit the application online, and an appointment slip to return the results within the prescribed time. I find the service attitude of the staff here very good, close to the people and I am very satisfied with the current two-level government."

People are satisfied because of the convenience, cost reduction, and time saving.

Many people in An Giang province commented that since the operation of a two-level government, access to the government has become closer and more convenient.

Previously, to complete administrative paperwork, people often had to go to the District People's Committee to complete procedures, which was time-consuming and costly, especially for people in remote areas. Currently, people only need to go to the nearest Commune or Ward People's Committee to receive guidance and have their documents processed, including procedures that were previously under the jurisdiction of the district level. Thanks to the application of inter-connected management software, documents from the commune level can be transferred directly to departments, branches, and provinces if necessary without having to go through the "middle layer".

Sharing with the Government Electronic Newspaper, Mr. Chau Sac (born in 1960, residing in Ta On hamlet, Tri Ton commune) expressed: Handling administrative procedures in the new commune is faster than before, because there are always officers on duty here. I came to copy the original and certify the documents, the officers guided me very enthusiastically, the documents were returned the same day, so although my house is quite far from the administrative center of the new commune, compared to before I found it very convenient and faster.

Statistics from the An Giang Department of Home Affairs show that, up to now, the communes, wards and special zones of An Giang province have completed the organization and put into stable operation. The assignment of tasks to each member of the People's Committee, cadres and civil servants (about 6,784 people) has been strictly implemented, ensuring effective operation, close to the practical situation, suitable to the capacity and strengths of each cadre and civil servant.

Vice Chairwoman of An Giang Provincial People's Committee Nguyen Thi Minh Thuy inspects Vinh Thuan commune - Photo: VGP/LS

Correct merger, in accordance with the people's wishes

Directly surveying the actual operations, through discussions with cadres, civil servants and public employees about the implementation of tasks at the Public Administration Service Center and listening to the leaders of Tan Chau and Tinh Bien wards and Vinh Xuong, Phu Huu and Khanh Binh communes report on the implementation of tasks in the past time, Secretary of the An Giang Provincial Party Committee Nguyen Tien Hai requested local Party committees and authorities to continue reviewing the organization of the apparatus, evaluating cadres; working regulations of Party committees, authorities, the Vietnam Fatherland Front and mass organizations; promptly supplementing and adjusting appropriately, so that the apparatus operates smoothly, effectively and efficiently.

At the same time, focus on doing well the Party building work, successfully carrying out the tasks of socio -economic development, ensuring national security and defense; carefully preparing for the organization of the Party Congress...

The Secretary of the An Giang Provincial Party Committee emphasized: Every cadre and civil servant must uphold a sense of responsibility, always be creative and implement all activities in the most convenient way for the people. Localities must review and promptly arrange facilities and equipment; apply information technology and artificial intelligence (AI) in the process of handling work, serving the people and resolving administrative procedures effectively and promptly.

On the afternoon of July 10, while inspecting activities in Vinh Phong, Vinh Thuan, and Vinh Binh communes, Vice Chairwoman of An Giang Provincial People's Committee Nguyen Thi Minh Thuy requested that cadres, civil servants, and public employees continuously learn and apply AI. Localities should promote administrative reform, science and technology, digital transformation, and build an increasingly strong and professional government to serve the people better and better.

"The commune level is the place closest to the people to promptly serve the people in all conditions. Localities need to continue to ensure social security and order so that people can live and work with peace of mind. Strictly implement regulations on handling petitions and strictly handle violations; ensure grassroots democracy," Ms. Minh Thuy stated.

Government close to people, effective service

Although it has only been officially operating for over a week, the initial achievements of the two-level government of An Giang province are very positive. This is not only reflected in numbers or reports, but also clearly felt through the trust and satisfaction of the people when coming to the commune and ward to handle work.

The innovation of An Giang provincial government in this period is a strong shift from the mindset of "administrative management" to "serving the people". In which, the team of communal-level civil servants plays a key role, as the "first station" of the public authority system, where professionalism and dedication will determine whether people are satisfied or not.

Currently, An Giang province continues to periodically evaluate the operation of the new model, and promptly adjusts remaining problems, to ensure that the two-level government system is truly effective, stable and smooth.

From a major policy to specific changes in people's daily lives, the two-level government model in An Giang is gradually affirming itself as the right step, in accordance with the people's wishes and development requirements in the new period.

Le Son - Huu Chung

Source: https://baochinhphu.vn/an-giang-chinh-quyen-van-hanh-thong-suot-nguoi-dan-phan-khoi-102250711105949836.htm