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Tuyen Quang: Bringing online public services closer to people and businesses

VHO - On July 21, the People's Committee of Tuyen Quang province issued Plan No. 11/KH-UBND to implement the Program to reduce and simplify administrative procedures (AP) related to production and business activities and improve the quality of online public service provision by 2025.

Báo Văn HóaBáo Văn Hóa22/07/2025

Tuyen Quang: Bringing online public services closer to people and businesses - photo 1
Instructions for people to submit documents at the Public Administration Service Center of Tuyen Quang province

The plan aims to realize the Central Government's directives on administrative reform, digital transformation and building a digital government that focuses on people and businesses in Tuyen Quang.

Accordingly, the Plan identifies the goal of continuing to cut unnecessary procedures, reducing at least 30% of inappropriate business investment conditions, shortening processing time and reducing compliance costs for businesses.

100% of business-related procedures will be performed online, transparently, seamlessly and regardless of administrative boundaries within the entire province.

The plan also focuses on emphasizing the "5 clear" viewpoint: clear people, clear work, clear time, clear results, clear responsibilities in administrative reform. Agencies and units must take the satisfaction of people and businesses as the criterion for evaluating service quality.

One of the key solutions is to promote decentralization, assigning the authority to resolve administrative procedures to the grassroots level - close to the people - to reduce intermediary levels and limit delays and harassment.

Along with that, Tuyen Quang province will review, develop and implement a plan to reduce internal administrative procedures; restructure processes in the digital environment, ensuring smoothness and efficiency between state administrative agencies. The results of handling administrative procedures will be 100% digitized for storage, reuse and serving the provision of public services throughout the process.

The implementation of public service provision is not dependent on administrative boundaries. People can submit and receive administrative procedure results at any public administrative center in the province, instead of just at their place of residence as before.

The plan also emphasizes upgrading the information system for handling administrative procedures in Tuyen Quang province into a single “one-stop shop”; fully integrating data to serve the management and monitoring of public service quality. Artificial intelligence (AI) applications will continue to be deployed on Call Center 1022 to support people in looking up information and submitting documents online more conveniently.

At the same time, encourage the use of VNeID to identify individuals, replacing digital signatures in administrative transactions. Public services and public careers will be gradually digitized and put on the National Public Service Portal...

Source: https://baovanhoa.vn/nhip-song-so/tuyen-quang-dua-dich-vu-cong-truc-tuyen-den-gan-voi-nguoi-dan-doanh-nghiep-154962.html


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