According to Ms. Nguyen Thi Thu Ha - Deputy Director of the Public Service Center of Dam Rong 3 Commune, to facilitate the people, the locality has publicly and transparently posted administrative procedures (AP), processes, and staff handling AP; fully publicized regulations on fees and charges in accordance with regulations. At the same time, review and simplify the reception and handling of APs at the Public Service Center, associated with enhancing the application of information technology, providing online public services at levels 3 and 4.
According to the representative of the People's Committee of Dam Rong 3 Commune, in recent times, the center has promoted the application of information technology in handling administrative procedures. All administrative procedure handling processes are carried out in an electronic environment. People, organizations and state management agencies can control the administrative procedure handling process of each agency and unit.
Up to now, the number of administrative procedure files received, processed and returned results before the deadline and on time accounts for a high percentage, the number of files returned with results overdue accounts for a very low percentage. The satisfaction rate of organizations and individuals when coming to the center to perform administrative procedure requests is high. However, in the initial stage of implementing the 2-level local government, some specialized agencies have not really paid attention to and directed the settlement of administrative procedures, leading to overdue files (5/912 files, accounting for 0.5%).
Connection to the national population database system and specialized databases managed by ministries and branches is still slow, suspended, unstable or not synchronized. The registration and management software for civil status is sometimes congested and not synchronized to perform information and document lookups for citizens (birth certificates, death certificates, etc.); the electronic civil status software is still slow to load and freezes when signing.
Deputy Director of the Public Service Center of Dam Rong 3 commune informed: In order to improve the quality of handling administrative procedures at the Public Service Center of the commune to meet the needs of handling administrative procedures of organizations and individuals, in the coming time, Dam Rong 3 commune will continue to seriously implement the spirit, attitude and responsibility of the staff, civil servants and public employees working at the center; build the center to truly become a reliable address for organizations and individuals to come to handle administrative procedures.
Timely update and publicly post newly arising administrative procedures under the authority of the commune level according to regulations. Guide and support people to resolve administrative procedures; promptly receive, digitize, monitor, control, urge, coordinate to resolve and return results of administrative procedures to ensure early and ahead of schedule over 95%...
At the same time, coordinate with relevant departments, offices and units to advise on building e-government, deploying one-stop and one-stop mechanisms in handling administrative procedures and providing online public services to people and businesses.
From July 1 to August 15, Dam Rong 3 Commune Public Service Center received 912 applications and resolved 832 applications, accounting for 91.2% of the total number of applications received.
Source: https://baolamdong.vn/de-phuc-vu-nguoi-dan-tot-hon-388315.html
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