Chubb Life Vietnam - 20 years of putting people at the center of development

This is considered a strategic step to bring the most flexible, standardized and modern insurance experience to customers.

Expand distribution channels

In the context of the insurance market increasingly focusing on business model innovation, Chubb Life Vietnam has gradually developed its distribution channels, especially the Infinity partner channel - a modern style, aiming to improve accessibility and serve customers more effectively. This model is designed to suit the Vietnamese market, combining professional operating standards with an understanding of local culture and the specific capabilities of the consulting team in each region.

According to the company representative, the establishment of Infinity offices in Ha Tinh, Nghe An, Ben Tre, Phu Tho, Can Tho, Hung Yen, Binh Thuan, Quang Ninh, Da Nang, Thanh Hoa and Ho Chi Minh City not only helps expand the coverage of the Chubb Life brand in Vietnam, but also creates a professional working environment, maximum support for partners, and helps specialized consultants develop their capacity, identity and career without limits. More importantly, customers have the opportunity to enhance their experience of modern services and a completely new service style.

"Customers are always at the heart of every strategy of Chubb Life Vietnam. Our goal in developing the Infinity model and supporting business partners with leading digital technology is to help customers in all regions easily and safely access life insurance solutions that best suit each person and each family," said Mr. Nguyen Hong Son - General Director of Chubb Life Vietnam.

In order to build a distinct and trustworthy service ecosystem, Infinity channel always focuses on improving the capacity of financial consultants, while creating opportunities for long-term career development.

20-year journey of focusing on people

With the message “Chubb takes care of insurance - Dare to live a free life”, Chubb Life Vietnam is strongly promoting the journey of living freely for customers with a solid financial foundation, creating opportunities and the ability to choose a wide-open future. With the Infinity office system expanding nationwide, customers can experience personalized, proactive and synchronized consulting services.

In particular, Chubb Life Vietnam has integrated many modern digital technologies, online contract management, information automation features to help customers access and manage contracts quickly and easily with the Chubb eConnect application - a mobile application that allows customers to easily manage contracts, update information, pay premiums and submit claims from anywhere. The Straight Through Processing (STP) process helps speed up the contract issuance process, saving time for both customers and consultants and Voice Brandname - calls displayed with the company name "Chubb Life" - increases reliability and security in communication activities with customers.

According to the company representative, the “people-centric” strategy not only focuses on customers, partners, and agents but also on the staff. The company always stands from the employees’ perspective to grasp their thoughts, directions, and urgent needs in order to establish appropriate human resource policies.

Chubb Life Vietnam is one of the few Vietnamese enterprises to be named in the “Golden List” of Best Places to Work in Asia for the fifth consecutive year thanks to its comprehensive and outstanding human resource development strategy. Chubb Life also achieved the title of “Most Caring Company” within the framework of the international award organized by HR Asia Magazine in 2024. This is a testament to Chubb Life Vietnam’s commitment to building an open corporate culture, encouraging creativity, supporting employee development and promoting human values.

The meaningful efforts at the age of 20 have created a solid foundation for Chubb Life Vietnam to go further on its journey of accompanying customers, gradually realizing the vision of becoming the most trusted life insurance partner in Vietnam.

Bich Dao

Source: https://vietnamnet.vn/chubb-life-viet-nam-20-nam-dat-con-nguoi-o-trong-tam-su-phat-trien-2414595.html