People coming to do procedures at My Thuong ward are enthusiastically guided by staff.

Compact and convenient

At the PVHCC Center of Phong Thai Ward (merged from Phong An Ward, Phong Hien Ward and Phong Son Commune), early in the morning, dozens of people came to do procedures. Most simple procedures are resolved within the day. Procedures that require processing time will have clear appointment slips, minimizing the need for people and businesses to go back and forth multiple times.

Mr. Phan Van Thanh, resident of Bo Dien residential group (Phong Thai ward) shared: "Before, I was afraid to do paperwork because it took time. Now I just need to bring my documents, the staff will give me specific and quick instructions, and I don't have to wait long. I am very satisfied because I feel like I am being truly "served".

Not only Mr. Thanh, many people in the new wards and communes also expressed their satisfaction when coming to the PVHCC center. Ms. Phan Thi Mua in Phu Cuong village (old Loc Thuy commune) said that she rented a car to go to the PVHCC center of Chan May - Lang Co commune (merged from Lang Co town and 3 communes: Loc Tien, Loc Vinh, Loc Thuy) to do agricultural land paperwork. Although she had to go further, it only took her 10 minutes to submit the application and receive an appointment to return the results. "It was surprisingly fast and convenient, so I am very satisfied," Ms. Mua said.

Similarly, Ms. Huynh Thi Na, in My Thuong ward (merged from Phu Thuong ward, Phu An commune, Phu My commune) went to certify her job application documents and was surprised because her number was 35, but after just over an hour, she completed all the procedures. "There was someone guiding me from the beginning so I was not confused. The staff was cheerful, worked clearly, processed the documents professionally and effectively," Ms. Na shared.

The operation of the two-level local government apparatus not only changes the organizational structure but also represents a fundamental shift in serving the people. At many PVHCC centers, the number of administrative procedures has been streamlined, significantly shortening the processing time. Mr. Nguyen Van Thao in Phu Vang commune (merged from Phu Da town, Phu Gia commune and Vinh Ha commune) said that when he went to apply for a new red book, he was surprised to be scheduled to receive the results within 20 days, instead of 43 days as before. Procedures such as issuing and exchanging red books have been reduced from 15 working days to 10 days, correcting red books to only 8 days, and issuing red books to organizations to only 3 days. Documents such as birth certificates, judicial records, etc. are processed within the same session.

Red and specialized

The transformation in the quality of the staff and civil servants is the core. The new two-level local government operating model requires an increasingly high-quality, safe and effective administration. Many localities have proactively trained and retrained their staff in a more specialized and professional manner. In particular, the spirit of "red and expert" is clearly demonstrated through the dedicated working attitude and civilized behavior of civil servants and public employees in communes and wards.

Mr. Tran Cong Phuoc, Vice Chairman of Phong Thai Ward People's Committee and Director of the Ward Public Service Center, said that after merging administrative units, the ward prioritized improving service quality. From public service culture, uniforms, attitude towards receiving people... everything must be up to standard. The volume of documents may be large, but the government does not let people wait long or be confused.

Sharing the same view, Mr. Dang Huu Hai, Chairman of the People's Committee of Thuy Xuan Ward (merged from Thuy Bieu, Thuy Xuan and Thuy Bang wards) said that the office is the place to serve the people, so it is necessary to create the best conditions for the people. The space for receiving people must be airy and clean; the staff must be friendly and responsible so that the people feel secure and confident and the procedures must be resolved quickly and effectively.

The public service centers at the commune and ward levels currently have a data connection system, supporting people to submit online applications right on the spot. Officials directly guide and operate on the computer with people, ensuring transparency, correct procedures and information security. Although newly operated, this model has brought about clear results, helping people access public services without needing to understand technology.

To continue the path of innovation ahead, many localities have identified the need to continue investing in information technology infrastructure, enhance human resource training, and improve work processes to create a truly modern and effective administration, fulfilling the mission of serving people and businesses in a more friendly and dedicated manner.

Article and photos: HOAI THUONG

Source: https://huengaynay.vn/chinh-tri-xa-hoi/cai-cach-hanh-chinh/trai-nghiem-nen-hanh-chinh-cong-phuc-vu-155768.html