Ensuring stable power supply in the new situation

In accordance with the policy of merging administrative boundaries, since July 1, 2025, Can Tho City Power Company has merged with Hau Giang Power Company and Soc Trang Power Company to establish the new Can Tho City Power Company. Up to now, Can Tho City Power Company has basically completed the work of streamlining and arranging the operating apparatus according to the new model, with 28 power management teams, taking on the role of providing stable and continuous power supply, serving the needs of socio-economic development and the lives of the city's people in the new situation.

Officers and workers of Phong Dien Electricity Management Team perform power grid repair work.

According to Mr. Huynh Huu Ky, Deputy Director of Can Tho City Electricity Company, since May 7, the Company has piloted the conversion of Phong Dien Electricity into Phong Dien Electricity Management Team. Accordingly, the Team's operating apparatus is arranged with the structure of 1 team leader and deputy team leaders and 4 groups, including: general group, business group, operation management group and technical group, undertaking tasks such as business, customer service, technical management, grid operation management, ensuring the requirements of stable and safe electricity supply for the area that the Team is in charge of.

Based on the pilot of Phong Dien Electricity Management Team, by June 20, Can Tho City Electricity Company had converted all remaining district and county electricity companies into Electricity Management Teams. And since July 1, Can Tho City Electricity Company has merged with Hau Giang Electricity Company and Soc Trang Electricity Company into the new Can Tho City Electricity Company, operating with 28 electricity management teams, taking on the role of managing and operating the power grid as well as providing electricity-related services to customers according to the new administrative boundaries.

Currently, Can Tho City has a natural area of over 6,360km2, with a population of over 4.19 million people. With the characteristics of a large and densely populated area, in order to avoid interrupting the power supply and affecting electricity customers when the electricity industry converts its operations to a new model, Can Tho City Electricity Company has requested the Electricity Management Teams to focus on doing a good job in professional management and operation. That is to ensure stable and safe power supply in the area under their responsibility, minimize incidents and power outages; increase the application of information technology, such as remote monitoring and control systems to effectively monitor and adjust the power grid; strictly comply with regulations on labor safety during the operation and maintenance of the power grid.

Regarding customer care, the Teams proactively receive and resolve customer requests quickly and effectively; provide clear information on power supply status, power outage schedules and electricity services to customers; increase the application of technology in transactions; encourage customers to use electronic transaction channels to perform electricity services; and continue to improve and enhance the quality of services for electricity customers.

To improve the efficiency of power supply in the new context, Can Tho City Power Company has been directing the Power Management Teams in localities to focus on performing well the work of periodic repairs, major repairs, and maintenance of the power grid system managed by the unit, ensuring that the power grid is operated safely even in conditions of high load; strengthening inspection and consolidation of the power grid, improving the reliability of power supply, especially during the rainy season or peak electricity usage times; fully preparing materials, equipment, and human resources to be ready to quickly handle incidents.

Can Tho City Electricity Company also directed the Electricity Management Teams in localities to coordinate with the Customer Care Center of the Southern Power Corporation (EVNSPC) to receive reports of power outages and organize repairs and quickly restore power to customers; focus on investing in and deploying smart grid technologies; installing smart electronic meters, automating transformer stations; effectively applying technical management solutions to reduce power loss on the transmission and distribution grid; improving the quality of customer service, in line with digital transformation requirements; promoting communication work, encouraging electricity customers to use electricity services electronically, through the National Public Service Portal or through the EVNSPC CSKH app, Customer Care website https://cskh.evnspc.vn/ or through the EVNSPC Customer Care switchboard, via 2 numbers: 19001006 and 19009000.

With existing information channels, electricity customers can easily contact the electricity industry to make requests, such as new power supply from the medium voltage grid; change of electricity usage capacity, change of electricity purchase contract subject, contract extension; contract termination; change of location of measuring and counting equipment... quickly and conveniently.

With the joint efforts and consensus of 28 electricity management teams and all officers, employees, the new Can Tho City Electricity Company not only successfully carried out the merger, but also performed well in professional work, without interrupting operations, ensuring stable electricity supply requirements, serving production, business and life for millions of customers in the city.

Article and photos: MY HOA

Source: https://baocantho.com.vn/-am-bao-cap-dien-on-dinh-trong-tinh-hinh-moi-a188601.html