The conclusion of the business reception then stated: "Assign Hoi An City People's Committee to be responsible for working with Nhan Thinh Engineering Joint Stock Company to review documents related to the construction of Tan An Kindergarten, have a specific written response to Nhan Thinh's problems, and report to the Provincial People's Committee for monitoring and direction before August 30, 2021". However, for nearly 3 years, the matter has not been resolved until now.
Monthly meetings with businesses have been an “initiative” to improve the local investment environment over the past 10 years. Through these meetings, provincial leaders have learned more about the suffering of businesses that have silently suffered from the irresponsibility, capitalism, and indifference of public and local authorities.
Many businesses have been "saved", businesses have more faith in the government, when their "cries" have been responded to quickly!
However, not all business requests are handled satisfactorily. Many businesses have to register for meetings many times, but still do not have a final result.
At the end of each meeting, there is a conclusion from the provincial leaders, assigning relevant departments, branches, sectors and localities to implement the handling and resolution, but some conclusions have not been implemented by the implementing agencies. There are no specific statistics on how and to what extent the recommendations of enterprises have been resolved.
In the past 10 years, many business meetings have been canceled because no businesses registered to participate. In fact, there has been no survey to know whether businesses are no longer facing difficulties, there are too many channels of interaction, or "distrust" in the government's solutions... has made them less and less "enthusiastic and interested" in regular meetings?
The success of regular meetings must be measured and quantified by whether or not they resolve and meet business requirements, not just stopping at conclusions and then not being resolved.
Incomplete solutions that do not impact businesses with transparency in practice risk "eroding" trust in the effectiveness of the government and management agencies, leading to an ambiguous investment environment and dialogues, inspections, and surveys that are just formalities.
Mr. Tran Quoc Bao - Chairman of the Board of Directors of VN Da Thanh, Chairman of the Quang Nam Business Association said, when in difficulty, businesses seek the government and management agencies.
Once the provincial leaders have concluded, the implementing departments, branches and localities need to set specific time and work results. If the conclusion is made and then leaves there, it is meaningless.
There needs to be real effective monitoring of the quality of reform implementation. When there is confidence in the resolution of complaints, businesses will increasingly respect public authorities.
Acting Chairman of the Provincial People's Committee Ho Quang Buu once complaining about why so many businesses came back to present old opinions. The businesses' recommendations must be resolved as soon as possible, with a specific deadline.
Do not let businesses waste time traveling, making repeated requests or waiting too long without anyone resolving the issue. Management agencies and localities must respond decisively to businesses.
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