Determining that each cadre and civil servant is an important link in the system of serving the people, the People's Committee of Tich Son Ward has organized many professional training courses and public ethics for the cadres and civil servants. Arrange people with qualifications, professional capacity, good ethics and communication skills to receive, guide and resolve citizens' records.
At the same time, tighten discipline and administrative order; require cadres and civil servants to uphold the sense of responsibility in performing public duties according to the motto "3 always" (always gentle, always listening, always helping), "5 know" (know how to listen to people, know how to speak so that people understand, know how to make people trust, know how to apologize, know how to be grateful) and "5 no" (no authoritarianism, arrogance, causing difficulties, troubles; no bureaucracy, insensitivity, irresponsibility; no corruption, negativity, waste, group interests; no flattery, lobbying, deceit; no taking advantage of position and power in performing public duties).
Publicize the address, hotline number, and suggestion box so that people can easily reflect and make recommendations if they are not satisfied with anything.
Along with building a team of enthusiastic, responsible, and people-serving cadres, the Party Committee and the Ward People's Committee have promoted the application of information technology in management and operation. Up to now, the document management and operation software system with integrated digital signatures has been effectively deployed, helping to improve work efficiency and reduce the time for processing internal work between departments in the unit.
The rate of people using online public services at levels 3 and 4 to submit documents, track the status of processing and receive results online has increased over the years. Thereby, helping to reduce the workload for officials, creating transparency and publicity in the processing process.
Vice Chairman of Tich Son Ward People's Committee Mai Duc Chuyen said: "We always put ourselves in the position of the people to adjust the way we work. When people come to the office, they need to be served with professionalism and dedication. People's satisfaction is the measure of success of administrative reform work."
With the efforts and determination of the entire political system, administrative reform in Tich Son ward has achieved positive results. In the first 5 months of the year, the Ward People's Committee received more than 630 records; the rate of records resolved before and on time reached more than 99%. The quality and progress of administrative procedures are quick, timely, and in accordance with the law. The spirit, responsibility, and attitude of serving the people of cadres and civil servants have been improved. Notably, the rate of people's satisfaction with administrative services reached more than 98%, reflecting the consensus and positive evaluation from the community.
From the achieved results, Tich Son ward continues to focus on building a team of professional, enthusiastic and responsible officials and civil servants; actively reviewing and simplifying administrative procedures in all areas; focusing on propagating and implementing solutions to increase the rate of records resolved through online public services.
Improve the quality of administrative procedure settlement, create favorable conditions for organizations and individuals to transact; at the same time, increase people's participation in supervision through online feedback channels, suggestion boxes and organize periodic dialogues to gradually build a government close to the people, for the people and serve the people better.
Thanh Huyen
Source: http://baovinhphuc.com.vn/Multimedia/Images/Id/129543/Cai-cach-hanh-chinh-o-Tich-Son-Lay-nguoi-dan-lam-trung-tam-phuc-vu
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