Operating the Public Administration Service Center in Thu Bon and Duy Xuyen communes: Citizens are satisfied

People are satisfied when coming to do administrative procedures at Thu Bon Commune Public Administration Service Center. Photo: PHI THANH

At exactly 7:30 a.m. on July 1, when the Thu Bon Commune Party Executive Committee opened its first conference, the Commune Public Administration Service Center also began working.

Mr. Le Van Tam in Phu Lac village (Thu Bon commune) said that this morning he went to the Public Administration Service Center to complete paperwork for birth registration, permanent residence registration, and health insurance card issuance for children under 6 years old.

“At Thu Bon Commune Administrative Service Center, I did not see any incidents or problems that caused work interruptions. Many citizens came to do procedures and were enthusiastically guided by the staff and had their problems resolved quickly, so they were very satisfied,” said Mr. Tam.

At the headquarters of the People's Council and People's Committee of Duy Xuyen commune, from early morning on July 1, the working atmosphere was lively and exciting with new spirit and determination. The team of officials and civil servants arrived quite early, settled down, and were ready to serve the people and businesses.

Duy Xuyen Commune Administrative Service Center operates smoothly. Photo: VAN SU

Mr. Nguyen Cong Loi - Director of Tan Chiem Son Company Limited acknowledged that the staff of Duy Xuyen commune enthusiastically guided people to carry out administrative procedures, especially for those who did not know how to operate smartphones and computers. Any issues that people did not understand were promptly explained and given specific instructions by the staff.

“There are no more cumbersome documents and overlapping procedures. Instead, the process of receiving, processing, and returning results is carried out scientifically , transparently, and quickly,” Mr. Loi added.

According to Ms. Nguyen Thi Tan - Deputy Director of Duy Xuyen Commune Public Administration Service Center, the unit will soon complete the updating and timely and complete posting of administrative procedures. At the same time, arrange appropriate staff to receive and return results of documents within the scope and management field; do not arbitrarily request people, organizations, and businesses to supplement procedures and documents not included in the regulations to minimize the need for people and organizations to travel many times.

“We determined that this is not just the first working day but a historic day, the day the commune government truly innovates in the direction of streamlining - compactness - strength - efficiency - effectiveness - efficiency. The entire staff has carefully prepared in terms of expertise, style, working methods and takes people's satisfaction as a measure of work efficiency,” said Ms. Tan.

Post office staff guide citizens through the necessary procedures to receive results. Photo: PHI THANH

Mr. Dang Huu Phuc - Chairman of Duy Xuyen Commune People's Committee said that July 1st marked an important step forward in the process of innovation and system arrangement. From the initiative of the leadership to the sense of responsibility and dedication of the staff and civil servants, all are aimed at the common goal of serving the people better, building a government that is truly close to the people, for the people...

Source: https://baodanang.vn/van-hanh-trung-tam-phuc-vu-hanh-chinh-cong-o-xa-thu-bon-va-duy-xuyen-cong-dan-hai-long-3264637.html