Tax industry conducts "measurement" of taxpayer satisfaction

Dak Lak Provincial Tax Department is promoting propaganda and guidance for taxpayers, especially assessing taxpayers' satisfaction with the tax authority's services with the motto of taking taxpayers as the center to serve.

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Specifically, the scope of assessment includes enterprises, organizations, individuals, and business households that are under the direct management of the Provincial Tax Department, local Tax Departments, or have completed administrative procedures with the Tax Department at the time of assessment.

The assessment contents are tax support and management; receiving and handling administrative procedure records; tax inspection; receiving and handling complaints, denunciations, reflections and recommendations of taxpayers.

All taxpayers can participate in the assessment after completing tax administrative procedures or when looking up the results of file processing on the administrative procedure processing information system, eTax Mobile application and Tax Department's electronic information portal.

The assessment is performed electronically in the "Assessment" section of the Tax Department's administrative procedure settlement information system at: https://dichvucong.gdt.gov.vn .

Tax officers guide taxpayers on tax policies and procedures.

This program aims to objectively assess the results of reform and modernization of tax administration, and at the same time, identify shortcomings and limitations that need to be further overcome to improve service quality and support taxpayers in implementing tax policies and laws.

This is also the basis for reviewing the responsibilities of the head, evaluating and classifying the activities of tax agencies and tax officials; from there, there are solutions for training, fostering, and arranging work suitable to the capacity and attitude of the officials.

Source: https://baodaklak.vn/kinh-te/tai-chinh-ngan-hang/202508/nganh-thue-tien-hanh-do-su-hai-long-cua-nguoi-nop-thue-7b91834/