Improve the quality of medical examination and treatment under health insurance

DNO - Many hospitals in Da Nang city have changed their service style, promoted the implementation of electronic medical records... to improve the quality of medical examination and treatment under health insurance.

A nurse feeds porridge to a patient being treated at the Intensive Care and Anti-Poison Department of Quang Nam General Hospital. Photo: HOANG DAO

Dedicated care
At the Intensive Care and Anti-Poison Department of Quang Nam General Hospital, doctors and nurses still take good care of each patient day and night. The department does not allow relatives to take care of patients, so everything from feeding, drinking water, personal hygiene... is done by the hands of nurses and doctors.

To them, each patient is like a relative, so not only professional treatment but also mental therapy is a way to help patients recover soon.

Ms. Nguyen Thi Ca (Tien Phuoc Commune, Da Nang City) shared: "At first, when my sister was treated in the Intensive Care - Anti-Poison Department, my family was a bit worried because we could not go inside the hospital room to take care of her. However, when I saw the doctors and nurses wholeheartedly taking care of my sister in every little thing, I felt very secure."

[ VIDEO ] - The Intensive Care and Anti-Poison Department of Quang Nam General Hospital is dedicated to patient care:

Every day, Quang Nam General Hospital receives from 500 to 1,000 patients. Photo: HOANG DAO

In addition to constantly improving expertise, Quang Nam General Hospital also focuses on reception and guidance to make it more convenient for patients to undergo medical examination and treatment. On average, the hospital receives from 500 to 1,000 people to the Examination Department every day, forcing the reception and guidance team to work continuously at high intensity.

Ms. Nguyen Thi Kim Yen, a guide at the hospital's Examination Department, said: "We stand in an easily visible position to promptly guide patients, from taking numbers, doing paraclinical tests to giving directions within the campus. In addition, we call to notify the re-examination schedule and survey the level of satisfaction to serve better next time."

[VIDEO] - Ms. Nguyen Thi Kim Yen - Examination Department, Quang Nam General Hospital:

Management innovation
At Quang Nam Central General Hospital, the Board of Directors has begun implementing electronic medical records according to Circular 13/2025/TT-BYT issued by the Ministry of Health on June 6, 2025. The unit is gradually completing the digitalization of medical records and forms to serve effective medical examination and treatment.

Dr. Phan Tan Quang, Deputy Director of Quang Nam Central General Hospital, said that the facility is continuing to invest in infrastructure and information technology software such as servers, network systems, workstations, HIS, LIST, PAC software, and software for financial management, materials, equipment, human resources, training, scientific research, etc. It is expected that by September 2025, the hospital will complete electronic medical records, moving towards not using paper records and making cashless payments.

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“The implementation of electronic medical records not only ensures strict and proper management, but also helps doctors have complete data to make more accurate treatment decisions, thereby improving the quality of medical examination and treatment, meeting the increasing health care needs of the people. Patients also enjoy many benefits such as long-term storage of medical records, support for treatment in many stages, data connection between medical facilities, no need to carry a lot of paperwork, easy access to administrative information and medical conditions, saving time, protecting personal information and limiting errors”

Doctor Phan Tan Quang, Deputy Director of Quang Nam Central General Hospital.

Quang Nam Central General Hospital is promoting the implementation of electronic medical records to best serve the people. Photo: BUI HUAN

In response to changes in the Law on Health Insurance (HI) 2024, which will take effect from July 1, 2025, the Board of Directors of Quang Nam Central General Hospital has directed departments and offices to grasp the new laws, circulars, and decrees to properly implement the spirit of "friendliness, responsibility, and professionalism", ensuring people's rights, fairness, and non-discrimination between users of HI and users of requested services.

Accordingly, patients who are poor, receive social benefits, are ethnic minorities, are in particularly difficult areas, are children under 6 years old, have meritorious services, are on duty militia, etc. will be covered 100% of the cost when receiving medical examination and treatment at the right medical facility at Quang Nam Central General Hospital.

In addition, patients are fully paid if the cost is less than 15% of the basic salary or if they are inpatients after participating in health insurance for 5 consecutive years and the co-payment amount in the year exceeds 6 months of the basic salary.

“Some cases of non-line coverage are also entitled to the same benefits as those of line coverage, including emergency care, inpatient treatment, or serious illness, rare illness, surgery or high-tech procedures as listed by the Ministry of Health. The new regulations are clearer and more transparent, creating trust in the community. People see that their rights are guaranteed, so they actively participate in health insurance,” added Dr. Phan Tan Quang.

Source: https://baodanang.vn/nang-cao-chat-luong-kham-chua-benh-bao-hiem-y-te-3299017.html