Improve management efficiency, contribute to ensuring public safety and order

The smart commune operation center developed by VNPT is an advanced solution that applies AI to analyze data in all areas of economy, society, health, education, and security and traffic monitoring. The system provides important indicators, helping local leaders make decisions based on accurate and timely data. With the ability to detect and warn automatically, the smart operation center not only improves management efficiency but also contributes to ensuring public safety and order.

For example, AI can analyze camera data to detect traffic or security issues, thereby providing timely warnings to authorities. Or an AI-integrated solution to identify and extract important information from documents, helping officials grasp the main content without having to read the entire text. In particular, AI integration enhances the user experience thanks to the ability to search quickly, effectively and accurately, while supporting semantic search to help reduce errors and support more effective decision making.

Delegates take roll call using VNPT AI at the Congress of Party Delegates of Phu Xuyen Commune, Hanoi..jpg
Delegates take roll call using VNPT AI at the Congress of Party Delegates of Phu Xuyen Commune, Hanoi .

In addition to the commune level, VNPT also deployed the ward/hamlet/street management system - an outstanding solution, supporting the heads of residential groups and ward and commune officials in managing, digitizing data and connecting with people. The process is simplified, the system allows updating resident information, managing community activities and handling people's requests quickly and transparently. Thereby, helping to improve service efficiency and promote community participation.

Notably, VNPT’s smart media system uses loudspeakers to produce and edit content, effectively delivering information to people and businesses. This is a solution especially suitable for commune-level localities, where grassroots information plays an important role in connecting the government and the people.

In addition, VNPT's unified digital collaboration platform is a smart workspace for staff. With the support of GenAI, the platform integrates essential work systems, provides timely information, and allows smart search through Q&A.

Digitalization and record storage solutions

In addition to the smart, advanced platform, VNPT's digitalization and document storage solution is also an important highlight. This system helps protect documents from damage due to time, environment or incidents such as fire and flood. Instead of searching manually, users can quickly look up documents through keywords or filters, saving time and physical storage costs.

In particular, VNPT also provides specialized management solutions in the fields of health, education, agriculture , land and environmental resources. These solutions are specifically designed to meet the specific needs of each locality, from managing medical records, monitoring learning progress, to monitoring land resources...

After a period of official operation, the two-level digital government has been bringing smooth digital service experiences to people and operating staff.

Smart kiosks allow citizens and businesses to look up information, submit applications online, get a queue number and rate satisfaction in just a few minutes. This not only saves time but also improves user experience, contributing to building a close, transparent and modern government image.

VNPT staff support officials of Yet Kieu commune, Hai Phong city to use services on the National Public Service Portal. (1).jpg
VNPT staff support officials of Yet Kieu commune, Hai Phong city to use services on the National Public Service Portal.

As for grassroots staff, a series of digital solutions from VNPT have been helping their work run more smoothly, no longer spending too much time on data lookup, a consistent operating mechanism, unified processes, and smoother coordination between departments. In addition, VNPT's timely 24/7 technical support helps any arising situations to be resolved quickly and promptly.

When implementing the operation of a two-level government, initial difficulties and challenges are inevitable. However, with the timely support and assistance of many advanced and specialized information technology solutions from VNPT in localities after the merger, it has contributed to creating conditions for governments at all levels from operation, professional management to serving people and businesses better and better. This is not only the responsibility of the service provider but also the commitment and consensus of VNPT for the common interests of the community and the strong development of the country.

Ngoc Minh

Source: https://vietnamnet.vn/he-thong-trung-tam-dieu-hanh-xa-thong-minh-buoc-dot-pha-chuyen-doi-so-co-so-2431713.html