Breakthrough from digital infrastructure

With the goal of streamlining the apparatus, improving the effectiveness and efficiency of state management, and better serving people and businesses, Thai Nguyen has identified digital infrastructure as the “key” to realizing the two-level local government model. The province is also one of the pioneering localities in building digital government, aiming for comprehensive development in the digital age.

Thai Nguyen province is one of the pioneering localities in the country in building digital government, aiming for comprehensive development in the digital age.

"Bridge of trust" between the government and the people

Digital infrastructure is not only the foundation for the development of digital government and digital economy , but also a “bridge of trust” between the government and the people. A modern, safe and friendly digital infrastructure system will form a people-centered digital society, with people’s satisfaction as the highest goal. In order for the two-level local government model to operate stably, effectively and sustainably, Thai Nguyen identifies digital infrastructure as the “backbone” of the entire system.

Mr. Duong Huu Buong, Director of the Department of Science and Technology of Thai Nguyen, said: Digital infrastructure is not limited to Internet transmission lines or data centers, but also includes data sharing platforms, shared software, electronic identification and security mechanisms. Only when digital infrastructure is built in a modern and synchronous manner, can the two-tier local government model operate effectively.

For synchronous implementation, on June 19, 2025, Thai Nguyen signed a cooperation agreement with a Korean partner to build a modern data center (KCTC Vietnam Co., Ltd. and ThePRECON Co., Ltd.). This is a key project, in line with the strategic orientation of developing digital infrastructure, digital transformation and innovation that the province is promoting.

The project also opens a new phase of cooperation in the field of digital infrastructure, creating an important premise for the formation of a high-tech ecosystem in the area. The selection of Hanh Phuc - Xuan Phuong Industrial Cluster as an investment location demonstrates the seriousness, methodicalness and long-term vision of the partners.

Staff of Phu Dinh Commune Public Administration Service Center update records and handle administrative procedures for local people.

In parallel, the province has put into operation an integrated data sharing platform (LGSP) directly connected to the national NGSP axis. Thanks to that, data from communes and wards is transmitted to the province and vice versa in real time, overcoming the situation of "information segregation" that existed before. People can now submit applications, receive results online and make payments right on the system without having to travel many times.

According to the Index of Directing, Managing and Evaluating the Quality of Service for People and Enterprises in Performing Administrative Procedures and Public Services in the Electronic Environment published on the National Public Service Portal, on August 11, 2025, Thai Nguyen province rose to rank 1/34 provinces and cities with a total score of 83.83/100, of which the satisfaction level reached nearly 17.86/20 points. In the following days, the province continued to maintain its position in the leading group; by August 24, Thai Nguyen ranked 4/34 provinces and cities.

Ms. Nguyen Thu Huong, in Phan Dinh Phung Ward, said: Before, when doing land procedures, I had to travel a lot, which was time-consuming. Now, with just a smartphone, I can submit my application, pay, and receive the results online or at the ward's "one-stop" department. The procedures are quick, transparent, saving time and effort.

Convenience from online public services

The two-tier local government model poses both challenges and opportunities. If there is a lack of digital infrastructure, there will be a “gap” in management; on the contrary, when digital infrastructure is invested synchronously, data is connected smoothly and online services are effective, the apparatus will become more streamlined, flexible and closer to the people.

The special point in Thai Nguyen's approach is not only investing in technical infrastructure, but also focusing on bringing technology to the people. The province has established a community digital technology team in 92/92 communes and wards. This force is both a "bridge" for propaganda and directly guides people to install VNeID, use online public services, and make cashless payments.

Staff of Quyet Thang Ward Public Administration Service Center handle administrative procedures for people.

During the implementation process, many practical initiatives have been applied such as the training courses "AI for the masses" to help commune officials and people access artificial intelligence tools; the program "Every citizen is a digital citizen" aims to have 100% of people have basic skills in electronic transactions.

Thanks to that, digital infrastructure does not stop at documents, but really enters life. People from urban to rural areas clearly feel the convenience when with just a smartphone they can complete procedures that previously took days of travel.

Ms. Pham Thi Hoa, Dong Hy commune, shared: The digital technology team came to my house to guide me on how to install VNeID and submit my application online. Recently, when I applied for a birth certificate for my child, I just had to sit at home and fill out the form, and the results were sent to my phone, no longer having to travel as before.

5G technology has been piloted in a number of communes and wards in the province and is expected to be expanded to industrial parks and densely populated residential areas. This opens up great potential in urban management applications, smart transportation, environmental monitoring, as well as remote healthcare and education.

Thai Nguyen aims to have 100% of households have broadband fiber optic Internet access and 100% of adults own smartphones by the end of 2025. This is the foundation for all citizens to access online public services.

The goal by the end of 2025 is for 100% of administrative procedures to be digitized and at least 95% to be processed online. This means that from birth registration, construction permit issuance to land-related procedures, businesses can do everything right at home via phone or computer.

The foundation for technological breakthrough

Thai Nguyen has gone one step ahead by proactively investing in data centers, telecommunications infrastructure, online public services, cybersecurity and digital human resources.

The combination of modern data centers, widespread telecommunications networks, shared digital platforms and information security solutions has created a solid foundation for Thai Nguyen to effectively deploy the two-level local government model and make a breakthrough in building digital government.

In the near future, when 100% of the entire online public services are deployed, all people will be able to conduct electronic transactions, making Thai Nguyen a bright spot in administrative reform. This is also the foundation for the province to realize its aspiration of becoming an economic and technological center of the Northern Midlands and Mountains region, while making an important contribution to the national digital transformation process.

Thai Nguyen Medical Center is one of the typical units of the health sector in applying information technology and digital transformation in medical examination and treatment.

With the approach of "taking digital infrastructure as the backbone", Thai Nguyen has been building a solid foundation for implementing the 2-level local government model.

When technology is linked to practice, data becomes the driving force and each citizen becomes a digital citizen, Thai Nguyen not only streamlines the administrative apparatus but also opens the door to sustainable, modern and closer-to-the-people development.

In particular, in the current context, information security and safety are mandatory requirements. Thai Nguyen has synchronously deployed many solutions such as: issuing official digital certificates to officials and civil servants; providing public digital signatures for people to sign and authenticate online records; integrating VNeID electronic identification to ensure secure authentication and anti-counterfeiting; establishing multiple layers of security, network security monitoring, data backup and backup mechanisms. Thanks to that, the system can operate stably 24/24 hours a day, creating trust for both officials and people when using online public services.

In the coming time, when online public services are expanded and data is seamlessly connected from commune to province, Thai Nguyen people will truly enjoy a transparent and convenient administrative system. Enterprises will also have more confidence and motivation to invest and do business, thereby contributing to promoting sustainable socio-economic growth.

Source: https://baothainguyen.vn/nghi-quyet-57/202508/but-pha-tu-ha-tang-so-14c4e0d/