“Four quick” steps to handle administrative procedures in Tan Hop

Immediately after operating the two-level local government apparatus, Tan Hop commune launched the emulation movement "Creative in public service, dedicated to serving the people" with the motto "Four quick steps", thereby demonstrating the determination of the entire political system in administrative reform, strengthening discipline and order in management and operation, building an administration serving the people.

From early morning, the working atmosphere at Tan Hop Commune Public Administration Service Center was very lively. People coming to do paperwork and procedures were warmly received by the staff, no longer having to go through many intermediary steps as before. The staff and civil servants worked continuously with an open and dedicated spirit, taking people's satisfaction as a measure of work efficiency.

People carry out administrative procedures at Tan Hop Commune Public Administration Service Center.

Ms. Dang Thi Mui in Lang Moi village, Tan Hop commune said: I came to register the birth of my child and was enthusiastically and thoughtfully guided by the staff, the procedures were very quick and convenient. I see that the new government has many positive changes, people are served wholeheartedly, and the staff and civil servants are more friendly and approachable.

To achieve that, the local Party Committee and government have thoroughly grasped and implemented the motto "Four quick", including: "Quick reception, quick processing, quick results and quick answers". This is not only a slogan but has become a guideline for every cadre, party member, civil servant, public employee, and worker in Tan Hop commune, clearly demonstrating the spirit of innovation in serving the people.

Specifically, "fast reception" is demonstrated through optimizing the process of receiving documents, applying information technology to minimize people's waiting time. Document reception counters are scientifically arranged, specialized staff are always on duty to guide, check the completeness and validity of documents right from the beginning.

After receiving, the "fast processing" process is given top priority. This has helped shorten the time to handle administrative procedures, reducing costs for people and businesses. Many internal processes have been rearranged, applying specialized software to automate steps, helping to increase processing speed while ensuring accuracy.

Not only stopping at fast processing, "returning results quickly" is also a bright spot in this movement. With the promotion of information technology application and digital transformation in management, operation and work resolution, the rate of online public services is increasingly improved.

In addition, "quick response" is also considered by Tan Hop commune as a key factor in building people's trust and satisfaction with information channels such as hotlines, suggestion boxes and especially the willingness to listen and answer of the staff working directly, helping all questions and concerns of the people to be resolved promptly.

Ms. Ban Thi Nhu Quynh, an officer of Tan Hop Commune Public Administration Service Center, said: When the Center started operating, although there were some initial difficulties with the interconnection software, we were still flexible in receiving paper documents to ensure that work was not interrupted.

"The ultimate goal is to return results and answer all people's questions as quickly as possible, without making people have to travel around," Ms. Quynh shared.

Since its inception, the Center has clearly identified the goal of creating a strong change in the awareness and actions of each cadre, party member, civil servant, and public employee regarding their roles and responsibilities in performing public duties. In particular, it is necessary to seek and apply new initiatives and solutions to improve work efficiency, shorten the time to handle administrative procedures, and reduce costs for people and businesses. The locality has established a working group to support people in handling administrative procedures in the commune to ensure quickness, correct procedures and on time, minimizing the need for people to travel many times.

In just 2 weeks of operation, Tan Hop Commune Public Administration Service Center has received and processed more than 105 citizens coming to do administrative procedures, mainly in the fields of: authentication, household registration, measurement registration to issue Land Use Right Certificates, social security, health insurance...

Comrade Ha Trung Kien, Chairman of Tan Hop Commune People's Committee affirmed: The emulation movement "Creative in public service, dedicated to serving the people" and especially the effective implementation of the motto "Four quick" has been creating a professional, dynamic, creative working environment, promoting public service culture and service spirit. This not only helps improve work efficiency but also contributes to building solid trust between the government and the people. People's satisfaction is the highest measure of the tireless efforts of the local cadres, civil servants and public employees.

It can be seen that the birth and the first dynamic steps of the Tan Hop Commune Public Administration Service Center not only contribute to realizing the policy of building a streamlined, efficient, effective and effective local government but also bring a new breath of life to administrative reform. From there, it changes the thinking and actions of the political system with the consistent goal of serving the People.

Source: https://baolaocai.vn/bon-nhanh-giai-quyet-thu-tuc-hanh-chinh-o-tan-hop-post648920.html