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Protecting borrowers' rights

(Baothanhhoa.vn) - In addition to creating favorable conditions for customers to borrow capital, the Bank for Agriculture and Rural Development - Thanh Hoa Branch (Agribank Thanh Hoa) has coordinated with the Agricultural Bank Insurance Joint Stock Company - Thanh Hoa Branch (ABIC Thanh Hoa) to advise customers to participate in Agribank's Credit Security products. Thereby, helping customers reduce financial difficulties when they unfortunately encounter risks in life.

Báo Thanh HóaBáo Thanh Hóa23/07/2025

Protecting borrowers' rights

Representatives of ABIC Thanh Hoa and Agribank Lang Chanh - Thanh Hoa visited and encouraged Mr. Ha Van Quyen's family in Chieng Ban 1 quarter, Linh Son commune.

At Agribank Thanh Hoa , customers are not only advised on accessing capital sources but also advised on participating in insurance for themselves and their own loans to the bank. In the process of approaching customers for loans, in addition to guidance, each insurance consultant also supports customers in completing documents and procedures according to regulations, credit officers introduce and advise customers to participate in BATD products. Most customers, when clearly understanding the benefits of the product, choose to buy insurance for part or all of the bank loan amount. Thanks to participating in insurance, many families, when risks occur, have resolved loans of up to hundreds of millions of dong.

After Mr. Ha Van Quyen in Chieng Ban 1 quarter, Linh Son commune passed away due to a serious illness, the family's biggest concern was that the family's 200 million VND bank loan was due for repayment. However, after learning that the loan had been insured with BATD from ABIC Thanh Hoa with a fee of more than 1.6 million VND, the family informed Agribank Lang Chanh - Thanh Hoa. Accordingly, the bank coordinated with ABIC Thanh Hoa to visit, encourage the family and guide, complete the insurance application procedures, and pay Mr. Quyen's family nearly 204 million VND in insurance and loan interest support and funeral expenses. The insurance money has partly helped Mr. Quyen's family overcome financial difficulties to continue to overcome the pain of loss and move forward in life.

Mrs. Ha Thi Anh, Mr. Quyen's wife, emotionally said: "When my husband suddenly passed away, I was both sad and confused about the amount of money I still owed the bank. However, ABIC's BATD insurance package quickly helped my family overcome the difficulties."

Similar is the case of Ms. Nguyen Thi Thuc in Chieng Trai quarter, Linh Son commune. Ms. Thuc unfortunately passed away due to a serious illness. Previously, in June 2024, she borrowed 200 million VND from Agribank Lang Chanh - Thanh Hoa and participated in the BATD product when borrowing capital and was compensated by ABIC Thanh Hoa with an amount of 202 million VND. The insurance money has partly helped her family overcome financial difficulties to continue to overcome the pain of loss, and continue to strive in life.

These are just two of thousands of cases in the province that ABIC Thanh Hoa has helped overcome difficulties, stabilize their lives, and develop their economy . In fact, when borrowers encounter any risks in life, they also have an additional arm of support and protection from BATD insurance. It can be said that Agribank's loans and Agribank insurance are like two "arms" of a borrower. Capital is the right arm, supporting people to get rich, while insurance is the left arm that protects and supports the right arm, helping people to get rich legitimately.

Borrowers who participate in BATD will receive financial guarantees from the insurance package, and banks will also feel secure and promote the provision of capital to customers. In addition, Agribank insurance also contributes to stabilizing and developing the socio-economy, creating more jobs. Thanks to participating in BATD insurance, people do not face the burden of debt when risks occur, limiting negative issues and conflicts in life. With a network of Agribank branches spread throughout villages and hamlets, when risks arise, ABIC Thanh Hoa promptly organizes visits and implements liability compensation as committed, helping customers reduce material difficulties and receive spiritual comfort. In the first 6 months of 2025, ABIC Thanh Hoa has resolved BATD insurance benefits for 331 cases in the province with a compensation amount of 24 billion VND.

In the coming time, Agribank Thanh Hoa will continue to cooperate with ABIC Thanh Hoa to continuously improve product quality and service quality, including after-sales service. At the same time, we commit to accompany customers for their benefits, ensuring the rights and loan safety for customers participating in BATD insurance.

Article and photos: Duc Thanh

Source: https://baothanhhoa.vn/bao-ve-quyen-loi-nguoi-vay-von-255786.htm


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