During the transition period, arrange 24/7 staff to support taxpayers.

Director of the Tax Department Mai Xuan Thanh directed the tax sector of provinces and cities to arrange officers and civil servants to be on duty 24/7 to promptly receive, answer and support taxpayers' questions and recommendations during the transition period.

Director of Tax Department Mai Xuan Thanh.

At the conference to announce decisions on organization and staff of the Tax Department to implement the new organizational model of the Tax agency from July 1, Mr. Mai Xuan Thanh said: The new organizational structure of the Tax agency includes 34 provincial and municipal Tax agencies; 350 grassroots Tax agencies in sync with the 2-level local government organization model.

Director Mai Xuan Thanh has assigned the Finance and Administration Department - Tax Department to monitor and urge the implementation of each unit. Each tax official must uphold the sense of responsibility, proactively adapt to changes, properly perform assigned roles and tasks; focus on serving people and businesses, and substantially transform from a management state to serving and supporting taxpayers.

In addition, the Tax Department continues to review and promote administrative procedure reform, cut unnecessary procedures, simplify processes, provide administrative procedures in the electronic environment, and complete the goal of 100% of administrative procedures regardless of administrative boundaries; at the same time, ensure that the information technology infrastructure serving people and businesses operates smoothly.

The Tax Department is also building an application to survey and evaluate the quality and service attitude of tax officials towards each administrative procedure as well as throughout the tax management process. "The scoring results are an important measure to evaluate civil servants, consider, arrange job positions, plan, appoint and orient training and development work," emphasized the representative of the Tax Department.

The leaders of the Tax sector directed the heads of provincial and municipal Tax offices to urgently review and assign budget collection tasks to each department, each tax base, and each tax official according to assigned targets; closely follow the domestic and local economic situation to analyze and forecast revenue sources.

Officially operate a synchronous tax system with a 2-level local government model.

“Deploy drastic and synchronous solutions to manage revenue collection, prevent revenue loss, and recover tax arrears, ensuring that every penny of tax is collected correctly, fully, and promptly into the State budget. The entire industry strives to exceed 15% of the collection task,” said Mr. Mai Xuan Thanh.

The Tax sector continues to effectively implement anti-revenue loss topics for high-risk industries and fields, especially in tax management for business households, e-commerce, related transactions, prevention and combat of invoice fraud and tax refunds.

"Resolutely prevent and strictly handle all acts of using illegal invoices and tax refund fraud to appropriate budget money; strongly apply technology to tax management operations to detect and give early warnings of signs of fraud and risks," Mr. Mai Xuan Thanh emphasized.

Previously, the Government and the Ministry of Finance issued Decree 122/2025/ND-CP dated June 11 and Circular 40/2025/TT-BTC dated June 13 with regulations on decentralization and delegation of authority in the tax sector when implementing the transition to a 2-level local government model. The Director of the Tax Department requested units and civil servants to fully access, grasp and organize implementation in accordance with regulations.

In the new organizational model, with a large area and a large number of management objects, modernization is an urgent requirement of the Tax sector. According to the leaders of the Tax Department, units in the sector must constantly innovate, create, develop and apply modern management software, take advantage of Big Data and AI in analysis, risk management, and internal administration, helping to direct and operate work in a timely manner, improve labor productivity; enrich large database warehouses to serve effective exploitation for work needs.

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