Efforts to ensure the case is resolved smoothly

After more than 2 weeks of operation, the Provincial Public Administration Service Center and 54 communes, wards and special zones have been operating stably. Civil servants are making efforts to serve people and businesses well in handling administrative procedures.

Mr. Nguyen Van Minh (Dong Nam village, Dong Ngu commune) received the results of the certification procedure.

Early in the morning of July 18, Mr. Nguyen Van Minh (Dong Nam village, Dong Ngu commune) went to the Dong Ngu Commune Public Administration Service Center to carry out the procedure of certifying his personal history. Mr. Minh was instructed by the staff at the Center on how to use the VNEID account, scan the documents, and enter data on the National Public Service Portal. After only a few hours, Mr. Minh received the results in electronic and paper copies. Mr. Nguyen Van Minh shared: I made a personal history to apply for a job at the industrial park. When I went to the Dong Ngu Commune Public Administration Service Center to carry out the certification procedure, I was enthusiastically guided by the staff, and the processing time was quick.

Also this morning, Mr. To The (Dong Thanh village, Dong Ngu commune) went to Dong Ngu Commune Public Administration Service Center to carry out the land division procedure. Mr. The was guided by the staff in detail step by step. Mr. To The shared: This is the first time I have done land procedures, so I am still confused and do not fully understand the process, procedures, and documents. When I arrived at the Commune Public Administration Service Center, the staff clearly guided me from hiring a surveying unit, preparing documents, and the settlement process. I felt secure and followed the instructions to facilitate the settlement; saving a lot of time, cost, and effort.

Staff of Tuan Chau Ward Public Administration Service Center check the results of handling administrative procedures.

Since operating under the two-level government model, Dong Ngu Commune Public Administration Service Center has received 308 records, mainly on certification, land, and household registration. The Center has processed 131 records ahead of schedule, 50 records on schedule, and is processing 127 records. Dong Ngu Commune was established on the basis of merging Dong Ngu, Dong Hai communes, and part of Dai Duc commune. Therefore, every day, many people come to resolve administrative procedures. The staff at the Center provide detailed instructions and answer questions enthusiastically. The resolution of administrative procedures is stable. The national public service portal operates smoothly.

Ms. Nguyen Thi Minh, Deputy Director of Dong Ngu Commune Public Administration Service Center, said: Currently, the farthest village of the commune is 36km from the Center. The unit has sent a written report and proposed to the Provincial Public Administration Service Center and the Commune People's Committee to arrange a point to receive documents at the headquarters of the Party Committee - People's Council - People's Committee of the old Dai Duc Commune. At this point, the Center arranges 2 officers from the Public Administration Service Center and the Dong Ngu Commune People's Committee 2 sessions/week, to ensure closeness to the people, creating maximum convenience for the people.

Administrative procedures and regulations are publicly posted at the Hai Hoa Commune Public Administration Service Center.

To ensure the smooth, stable and effective handling of administrative procedures for the people, based on the decisions to announce procedures of ministries and branches, the province has fully announced and publicized 1,397 administrative procedures under its jurisdiction; of which, 1,118 procedures at the provincial level and 279 procedures at the commune level. On that basis, 100% of the procedures have been announced and publicized by the Provincial Public Service Center, communes, wards and special zones on the National Public Service Portal, the headquarters of the Public Service Center and the reception and return of results points... The province has provided complete forms, dossier components, and internal procedures for handling 1,006 provincial procedures and 244 commune-level procedures.

To update the new system to meet the 2-level local government model, the Provincial Public Administration Service Center has coordinated with FPT IS Company Limited to build the Provincial Administrative Procedures Information System based on the platform and data of the previous procedure settlement information system according to the e-government construction project. The system is entirely set up on FPT's Cloud platform, a Cloud Computing platform built according to international Cloud standards with standard certificates. At the same time, a 1-way connection is established to the Quang Ninh Provincial Data Integration Center to identify user information, convert data and authenticate interconnections.

The Provincial Public Administration Service Center and communes, wards and special zones also publicize the regulations for receiving citizens, regulations for working staff, regulations for organizations and individuals coming to resolve administrative procedures. At the headquarters of the Public Administration Service Centers of communes, wards and special zones, areas for serving citizens are arranged in a friendly, modern and effective manner.

People handle administrative procedures at the Hong Gai Ward Public Administration Service Center.

In particular, the civil servants assigned to work at the Public Administration Service Center of communes, wards and special zones all have solid expertise and high responsibility, meeting new tasks. Mr. Bui Hai Son, Vice Chairman of Hai Hoa Commune People's Committee, said: When the two-level government came into operation, many new administrative procedures were decentralized to the commune level for settlement. Therefore, to ensure smooth, stable and uninterrupted settlement of administrative procedures for people and businesses, the commune regularly assigns staff to work at the Public Administration Service Center to support the settlement of administrative procedures for people and businesses, and at the same time, coordinate and promptly discuss to remove arising problems. Up to now, the settlement of administrative procedures in the commune has been basically smooth, smooth and stable.

According to statistics from the provincial administrative procedure settlement information system, from July 1 to 17, the whole province received 27,028 records, of which 19,685 records were resolved and 7,328 records are being resolved. In particular, the whole province received 4,959 non-territorial records, mainly focusing on the fields of land, business licensing, construction, etc.

All activities of receiving citizens, receiving and resolving administrative procedures are carried out smoothly, ensuring the correct procedures, without congestion or overlap in processing documents. The working atmosphere at the centers demonstrates discipline and seriousness. Many opinions highly appreciate the changes in the organization and service spirit of the staff at the Public Administration Service Center system. one level as well as the strong application of information technology in handling administrative procedures towards the goal of being close to the people, serving the people.

Cao Quynh

Source: https://baoquangninh.vn/no-luc-de-ho-so-duoc-giai-quyet-thong-suot-3367343.html