Commune Post Office Model: A push for innovation linking government - businesses

This is a major breakthrough in organization and operation, clearly demonstrating the role of the "extended arm" of Vietnam Post to local authorities in ensuring essential public and social services to the people.

Proactive innovation: Moving towards a two-tier government model

Identifying the innovation of the organizational model and streamlining the apparatus as an important task, since April 2025, Vietnam Post has issued a plan to innovate the management and production model of provincial and municipal post offices (PPs) - laying the foundation for the transition process according to the new local government model and in line with the two-level government model after merging administrative units (from 63 to 34 provinces/cities). This is a methodical step, demonstrating careful preparation and sensitivity in adapting to the new administrative governance.

On this basis, Vietnam Post continues to develop a comprehensive restructuring plan towards streamlining, specialization, and clearly separating the two operational and business blocks. According to the roadmap, from September 1, 2025, District Post Offices and Regional Post Offices will officially transform, meaning they will no longer operate as an independent intermediate level. Instead, Commune Post Offices will be established corresponding to each commune/ward according to the new administrative boundaries.

Chairman of the Board of Members of Vietnam Post Corporation - Mr. Nguyen Truong Giang said: "Different from previous service points, the Commune Post Office is a unit with an organizational structure, executive personnel as the Commune Post Office Director, a separate financial mechanism and especially implemented according to the model of "Self-governing Commune Post Office" in implementing business activities, customer marketing, and market exploitation in the area of responsibility".

With this move, Vietnam Post has created a streamlined organizational model that closely follows local practices and operates more effectively.

Thai Nguyen Provincial Post Office guides, receives online applications and returns results via Post Office.

Commune Post Office: "Outpost" connecting government with people

On the journey of accompanying the country in construction and development, the Vietnam Post network is always firmly present in almost all localities - from urban, rural to remote, mountainous and island areas - places where public services and social services are still difficult to access.

The Commune Post Office model not only meets the urgent need for business development, but is also a strategic step of Vietnam Post in the new period, requiring a widespread and flexible presence of businesses at the grassroots level.

According to Chairman of the Board of Members Nguyen Truong Giang: "The commune post office is an outpost, a "planning household" of the provincial and municipal post office in the area, acting as a representative of Vietnam Post at the commune/ward level. In addition to the role of organizing business, providing postal services, postal finance, public administration, social security payments, supporting rural digital transformation..., the commune post office is also the focal point working directly with local authorities, an important bridge in implementing policies, solving people's problems arising at the grassroots level".

Accompanying the local authorities, since July 1, 2025, more than 8,000 Post Office staff have been mobilized to support the reception of dossiers and return of administrative procedure results at the People's Committees at the commune level after administrative boundary adjustment. In other words, this is a flexible "public-business" cooperation model, helping to reduce the workload for the commune-level administrative apparatus, especially in areas lacking human resources and resources, while the need to serve the people is increasing.

The establishment and development of the Commune Post Office model demonstrates the long-term vision of Vietnam Post in adapting to the new local governance context. From being a service provider, the Commune Post Office is gradually becoming a part of the public service system - a "trusted extension" of the local government.

Vietnam Post organizes support points to receive documents and return results of administrative procedure settlement.

Organizational model innovation - Unleashing young resources

Not simply a traditional administrative service point, the "Autonomous Commune Post Office" model implemented by Vietnam Post has opened up a new direction in organizing activities at the commune level - more proactive, flexible and effective, both in terms of public interest and business.

Instead of being completely dependent on the targets assigned by the top, each Commune Post Office now operates as a small independent business unit. The Commune Post Office Director is empowered to recruit seasonal workers, manage finances, organize market exploitation and develop local human resources. The mechanism of revenue, output and profit contracts helps promote autonomy and encourages creativity in working methods.

This flexible model has attracted the attention of young, qualified workers. In many localities such as Thanh Hoa and Thai Nguyen, many young cadres with university degrees, even master's degrees, have chosen to work in their hometowns. From being executors, commune post office cadres have now become organizers and operators of business activities closely linked to the people and local authorities.

A transparent working environment, a clear development roadmap and opportunities to affirm practical abilities are big pluses that make the "Autonomous Commune Post Office" model a valuable career choice, contributing to unlocking young resources for rural areas - where there is always a shortage of high-quality human resources.

Accelerating digital transformation, expanding service ecosystem at the facility

Along with the reorganization of the apparatus, the Commune Post Office is oriented to become a multi-functional service center at the commune level - where people can carry out public administrative procedures, make financial payments, send and receive goods, buy and sell essential consumer goods, pay for insurance - electricity - water - telecommunications, and access digital platforms of the government and businesses.

With a network of nearly 13,000 service points covering the whole country, the establishment of commune-level units will help Vietnam Post accelerate the progress of national digital transformation, contributing to narrowing the digital gap between urban and rural areas, realizing the goal of developing a comprehensive and inclusive digital economy and digital society.

The fact that Vietnam Post pioneered the organization of the Commune Post Office model after the administrative boundary merger is not only a success in terms of organizational structure, but also a strong affirmation of the social role of a State-owned enterprise that is constantly innovating and adapting to better serve the people and accompany the local government more effectively.

Vietnam Post Corporation, Science and Technology Communication Center

Source: https://mst.gov.vn/mo-hinh-buu-dien-xa-cu-hich-doi-moi-gan-lien-chinh-quyen-doanh-nghiep-nguoi-dan-197250718163155104.htm