More than 130 volunteer teams of Nghe An youth support people to access public administrative services
Immediately after Nghe An province deployed a two-level local government according to Resolution No. 18-NQ/TW and guiding documents, more than 130 youth volunteer teams across the province quickly joined in to support people in accessing public administrative services, accompanying the government in implementing administrative reform activities and many meaningful programs and tasks at the grassroots level.
Báo Nghệ An•04/07/2025
Video : Thanh Quynh Since July 1, when the two-level local government officially operated, the number of people coming to do procedures at the Public Administration Service Centers in the province increased. In that situation, the Youth Union members were present promptly to support and guide people to carry out procedures conveniently and quickly. Photo: Thanh Quynh At the Dien Chau Commune Public Administration Service Center, on average, 200 to 300 citizens come to handle administrative procedures every day. In order to support people in making transactions more convenient, since July 1, local youth union members have actively participated in providing support from getting a queue number, entering records into the public service system, to providing instructions on how to use smartphones. Photo: Thanh Quynh Mr. Cao Tham (residing in Hamlet 14, Dien Phu Commune, Dien Chau District, now Dien Chau Commune, Nghe An Province) said that he needed to convert the land use right certificate and carry out some important administrative procedures, but his children were working far away, and he himself was not proficient in using smart devices, so he had to rely on the support of the union members and youth. "Thanks to the enthusiastic guidance of the children, I learned how to get the number, look up the file code, and even got help downloading the public service application to my phone. The children worked very quickly, happily, and gently, so I felt more secure and less confused," Mr. Tham shared. Photo: Thanh Quynh Ms. Pham Thi Huong Giang - Deputy Director of Dien Chau Commune Public Administration Center (center of the photo) directly guides the volunteer team. Ms. Giang highly appreciates the spirit of supporting people, the flexibility and responsibility of the youth volunteer team. “As the person in charge of the center, I am very grateful and appreciate the youth union members who have actively and flexibly supported the center in the past days. Due to the early days of implementing the new government model, the implementation process still has many difficulties. I hope that in the coming time, I will continue to receive support from the youth union members so that the procedures for people can be handled smoothly,” said Ms. Pham Thi Huong Giang. Photo: Thanh Quynh In Truong Vinh ward, the Standing Committee of the ward Youth Union has established a Youth Volunteer Team to support people in carrying out administrative procedures, consisting of 20 comrades, led by comrade Le Dang Sang - Deputy Secretary of the ward Youth Union. From July 1st until now, the Youth Volunteer Team has been regularly present at the Ward Public Administration Service Center to guide people on procedures such as: registering for an electronic identification account, a national public service account; support in getting a number, submitting documents online, looking up procedures, using the Public Service Portal and administrative software... Photo: Thanh Quynh In mountainous communes such as Keng Du, Na Loi, Huu Kiem (former Ky Son district); Nga My, Luong Minh (former Tuong Duong district); Tam Dong, Anh Son (former Anh Son district); Nghia Khanh (former Nghia Dan district), Thai Hoa ward (former Thai Hoa town), volunteer youth teams have also been quickly established to support people in carrying out administrative procedures of the two-level local government. Photo: Thai Hoa ward Youth Union For the elderly, carrying out administrative procedures online is a major obstacle due to unfamiliarity with using technological devices. The enthusiastic support of union members and youth not only helps to speed up operations but also contributes to creating a sense of security and trust in a modern, friendly administration. Photo: Thanh Quynh The "Technology and Professional Response Team" of Vinh Loc Ward is highly appreciated by the people for its flexibility and dedication in guiding activities. This team was established by the Ward Youth Union Executive Committee with the advice of the Ward People's Committee with 10 members and youth. Photo: Thanh Quynh The volunteer teams gather union members and young people with knowledge of information technology, understanding of online public services, proficient in operating on digital platforms, ready to support people with a high sense of responsibility. Photo: Thanh Quynh
Local youth actively carry out many practical tasks such as building rural roads, supporting the relocation of equipment and offices after the merger of administrative units, especially in the initial stages of operating the 2-level local government model. Photo: CSCC
According to statistics, in 130 communes in Nghe An province, the Youth Union has established 130 teams of "Youth volunteers to support people in carrying out administrative procedures", with a total of about 1,300 union members and young people participating.
Volunteer teams are arranged on a rotating or permanent basis at commune-level one-stop shops, contributing to supporting people in accessing online public services, especially the elderly and those who rarely use technology.
In addition to supporting people in carrying out administrative procedures, Nghe An youth also accompany local Party committees and authorities in effectively implementing programs and resolutions related to the task of socio -economic development at the grassroots level. Specifically, such as building new rural areas, environmental sanitation, eliminating temporary and dilapidated houses for the poor, urban beautification...
.jpg)
.jpg)
Comment (0)