WARNING CONSUMERS BE CAREFUL OF FAKE WEBSITES – DECREASE INDUCTION COOKER PRODUCTS

Dear Customers,

SUNHOUSE is a brand that has been developing for more than 25 years and serving millions of Vietnamese families, with a leading reputation for genuine kitchen equipment. SUNHOUSE's electric stoves, induction stoves, and gas stoves are always trusted by consumers thanks to their superior quality, modern design, suitable for all kitchen spaces, and a system of warranty, after-sales service, and professional customer care nationwide.

All SUNHOUSE products have full labels according to legal regulations and are distributed through authorized dealers or genuine booths on reputable e-commerce platforms.

ALARMING SITUATION: MANY WEBSITES TAKE ADVANTAGE OF SUNHOUSE KITCHEN PRODUCTS' REPUTATION TO POST INFORMATION ABOUT PRICE dumping, CAUSING MARKET DEFENSE

Recently, SUNHOUSE has received many complaints from consumers about the appearance of websites of units that are not part of SUNHOUSE's official distribution system but are selling kitchen products at unusually low prices .
These websites often exhibit suspicious behavior such as:

Advertise prices lower than official dealer prices, misleading consumers.
No genuine warranty card provided, unclear contact information.
When ordering, customers are notified "out of stock", "discontinued", or advised to buy another product.
Delivered product not as described, showing signs of counterfeit/counterfeit goods.

Specifically , we would like to provide some website images of units that are not part of the official distribution system of SUNHOUSE but post information , images, and devalue SUNHOUSE products.

Photo 1: Kingshop website posts SUNHOUSE products at discounted prices

Photo 2: Hoa Phat Kitchen website posts SUNHOUSE products at discounted prices

SERIOUS VIOLATION OF THE LAW

Websites that dump prices or sell products of unknown origin are seriously violating legal regulations, specifically:

Violation of the Competition Law (Law No. 23/2018/QH14) : Dumping causes market disruption, affects the genuine dealer system and consumer rights.
Violation of the Law on Consumer Protection (Law No. 59/2010/QH12) : Providing false information, delivering goods of unknown origin, and not being transparent about the warranty policy.
Violation of intellectual property rights if using SUNHOUSE logo, images, product names without authorization.

These acts may be subject to administrative penalties or criminal prosecution depending on the severity of the violation.

INSTRUCTIONS FOR BUYING GENUINE SUNHOUSE KITCHEN PRODUCTS

To ensure safety and benefits, SUNHOUSE recommends that Customers:

1. Buy from official channels:

Prestigious electronics supermarket system nationwide
Authorized dealers nationwide
SUNHOUSE official store on e-commerce platforms

2. Identify genuine products:

There is an anti-counterfeit stamp, serial code on the IMEI stamp to activate electronic warranty.
Full delivery note from authorized dealer.
Packaging and box have clearly printed information of manufacturer SUNHOUSE.

3. When detecting a fraudulent or suspicious website:

Notify SUNHOUSE immediately via:
- Hotline: 1800 6680
- Email: [email protected]
Send feedback to the Department of E-commerce and Consumer Protection - Ministry of Industry and Trade .

SUNHOUSE respectfully requests that customers join hands to denounce units that take advantage of the reputation of the SUNHOUSE brand to carry out acts of posting dumping information, fake information with the purpose of unfair competition. With the motto of "taking customers as the center", SUNHOUSE always proactively coordinates with authorities to handle fraudulent acts, market manipulation, in order to protect the genuine interests of customers.
Sincerely inform and thank you!

Source: https://sunhouse.com.vn/tin-thuong-thuc/canh-bao-nguoi-tieu-dung-can-trong-voi-website-gia-mao-pha-gia-san-pham-bep-tu.html