AI is entering the stage of proving its real value, measured by specific ROI indicators and operational efficiency for each industry and field. This is the time for large technology companies in Vietnam to have the opportunity to rise up and define their role in the global AI value chain.
Vertical AI is on the rise
If the first wave of AI was dominated by generalized models serving the masses, the next wave is showing a significant change: specialized AI - dedicated to each vertical industry (Vertical AI) - is gradually asserting its position.
According to many technology experts, this is the area that creates the next big economic value in the journey of commercializing AI. AIM Research estimates that the global Vertical AI market size will exceed 100 billion USD by 2032.
From medical diagnostic support systems, smart factory operations management, to financial assistants in banks…, AI is being “personalized” for each specialized field. According to Gartner, by 2026, 80% of businesses will apply AI Agents across verticals.
This shift opens up opportunities for businesses that are not only strong in technology, computing infrastructure, and solutions, but also have the ability to deeply understand the problems of each industry and field, deploy quickly and flexibly to create AI agents - digital colleagues that accompany humans to increase productivity, efficiency, and quality of work.
With comprehensive AI technology capabilities - from infrastructure to models - and experience in handling specific problems in many domestic and foreign markets, FPT is leading this trend with practical approaches, focusing on specific values for customers, solving big problems globally.
FPT and the journey to seize vertical AI opportunities
In Japan - one of the developed markets but under a lot of pressure from the legacy technology system, many businesses are still operating on software platforms built decades ago.
These systems consist of millions of lines of legacy code, causing problems such as high operating costs, low performance, and difficulty integrating with new technology.
A large real estate company in Japan used to take months to process internal data, due to an outdated, fragmented and difficult-to-automate system.
Accordingly, FPT has joined businesses in Japan and several other countries in the modernization process, leveraging the power of AI models to read, analyze old source code and automate data processing.
In particular, thanks to xMainframe technology - a technology platform developed by FPT, project implementation time is shortened by 30% thanks to the ability to support engineers to quickly grasp old technology and systems with up to 90% accuracy. As a result, customers can update data weekly instead of monthly, significantly improving operational efficiency.
This is just one of many examples showing how FPT is leveraging AI to solve practical and specific problems in each industry and field.
“We are focusing on developing specialized AI for each specific field - deep niches that other businesses have not yet reached and AI can create real value,” said Mr. Pham Minh Tuan, Deputy General Director of FPT Corporation and General Director of FPT Software.
For example, in the manufacturing sector, FPT developed the I2 platform to help businesses monitor quality, predict maintenance, and optimize operational performance through visual and audio analysis of production line data. In the finance-insurance sector, the Ivychat solution applies large language models (LLMs) to automate data analysis processes, support sales performance evaluation, and manage data effectively.
Or in the medical field, the CareMate solution with the iTelemate feature built by FPT engineers helps doctors quickly grasp the patient's condition thanks to the ability to summarize medical history and transcribe in multiple languages in real time, helping to improve the quality of consultation and personalized communication.
These solutions are not only based on technological capabilities, but also reflect a deep understanding of industry operations and specific needs in each market, thereby creating practical value for businesses.
One of the important factors that helps FPT stay ahead of the specific AI trend is improving organizational capacity from within.
Businesses are gradually reshaping their workforce in the direction of combining humans with AI, forming an “AI-augmented workforce” - where each employee has an “AI companion” to optimally support daily work - from working, creating to communicating and integrating globally.
According to Mr. Tuan, AI is currently not able to do well in capabilities such as user empathy, cultural perception or experience design.
But AI can become a platform for training, supporting and developing a new generation of human resources with outstanding speed and productivity. That is how humans and technology develop together - not competing, but complementing each other, aiming to improve the quality of both work and life.
It can be seen that in the global picture that is shifting strongly towards specific AI, FPT is gradually affirming its pioneering role, breaking through not only with technological capacity, but also with the spirit of readiness to transform from human to organization.
This adaptability will create a sustainable competitive advantage, helping businesses thrive in the AI era./.
Source: https://www.vietnamplus.vn/ai-nganh-doc-len-ngoi-co-hoi-cho-cac-doanh-nghiep-cong-nghe-viet-post1046754.vnp
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