Handling of touts who defrauded passengers at Noi Bai International Terminal T2

On June 23, information from Noi Bai International Airport said that the unit had just coordinated with Noi Bai Airport Police Station to handle a tout who defrauded passengers at Noi Bai International Terminal T2.

Previously, Noi Bai International Airport received an email from a Taiwanese passenger complaining about being offered an illegal ride and being charged an illegal fee at the T2 international terminal. The passenger said that this was his first trip to Vietnam and the incident happened right after landing at Noi Bai.

Immediately after receiving the feedback, Noi Bai International Airport sent a dispatch to the Noi Bai International Airport Police Station requesting verification and clarification of the incident. By June 22, the Airport Police Station had completed the verification and responded with the results: The two subjects who illegally solicited passengers for rides and appropriated money were a married couple. They were NVH (male, born in 1984) and PTT (female, born in 1988), both residing in Soc Son district, Hanoi .

Police officers of Noi Bai International Airport Police Station are coordinating to verify the violation.

According to the clarified information, the incident occurred at 12:30 on June 7, 2025, at column 10 - Passenger Terminal T2. A male subject approached and invited passengers to take a Grab car to 112 Hang Bong, Hoan Kiem District, Hanoi. After getting on the car, the passenger was asked to pay 900,000 VND, including 700,000 VND displayed through a fake application with an interface similar to a technology car booking application; 200,000 VND with the reason of "fee for two people passing through the toll station". The actual fare for the above journey was only about 350,000 VND, plus 17,000 VND for the toll station fee, totaling 367,000 VND. Thus, the amount of money appropriated was 533,000 VND.

Currently, the subjects have been handled according to the law.

In response to the above incident, Noi Bai International Airport recommends that passengers absolutely do not use unofficial transportation services or accept solicitations from strangers at the airport area. To ensure safety and benefits, passengers should use official taxi services organized to pick up passengers at designated areas in the airport, and proactively book cars through reputable applications. In particular, when detecting suspicious solicitations or unusual phenomena at the terminal, immediately report to the aviation security force, the Action Committee for Passenger Service Quality, or the Noi Bai International Airport Police Station via the following channels: Aviation Security hotline: (024) 3.584.2627; Noi Bai International Airport Police Station: (024) 3884.3241; Action Committee for Passenger Service Quality: phone: (038) 916.6566 |

Source: https://cand.com.vn/Giao-thong/xu-ly-doi-tuong-co-moi-lua-dao-hanh-khach-tai-nha-ga-quoc-te-t2-noi-bai-i772506/