In addition to the policies that are highly appreciated by users, Di Dong Viet will increase the trial period and free experience of used products such as cheap used phones, tablets, iPads, MacBooks, Apple Watches... to 30 days. During 1 month of use, customers can freely verify the product quality, check the features, battery, and operation of the device.
During the trial period, customers can exchange - return - refund even if the device does not suit their needs. This is one of the pioneering policies in the current used device market, this policy also addresses many consumer concerns about transparency and after-sales service.
Along with the 30-day free trial policy, the used devices at Di Dong Viet are also warranted for a 1-for-1 exchange within 6 months, protecting users from technical risks during use. In particular, for users who are considering choosing a used device but are concerned about the battery, Di Dong Viet also has a battery warranty policy of up to 10 years, which can be said to be an unprecedented move in the used goods industry.
On the contrary, customers who want to upgrade their devices will also enjoy a series of exclusive incentives from the system's old-to-new-model exchange program. When bringing their old devices to be appraised at Di Dong Viet, users will immediately receive the basic V-Care service package - free for 1 year, and receive a subsidy of up to 4.5 million VND when upgrading their devices. The entire process of checking the customer's old device only takes about 5 minutes, with a commitment not to disassemble the device, only examining the appearance quickly, conveniently and ensuring the safety of the customer's device.
In addition, when buying a used machine, customers can still choose the payment method "Installment 30": 0 fee, 0% interest, 0 VND down payment to easily balance finances and be flexible in payment and shopping.
A representative of Mobile World said: “We hope that users will have a completely new perspective on used devices, which are not temporary replacement products, but a sustainable shopping solution if they are seriously inspected and come with superior after-sales policies. What we are implementing is to give customers complete peace of mind when choosing used technology products while still being served and enjoying policies that are even better than new devices.”
Source: https://www.sggp.org.vn/trai-nghiem-mien-phi-thiet-bi-cong-nghe-tai-di-dong-viet-post799978.html
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