Patients speak at a patient council meeting at Thanh Hoa Provincial Oncology Hospital.
Attending the meeting of the Board of Directors at Thanh Hoa Oncology Hospital, we noticed an open and receptive atmosphere. After listening to the medical staff introduce the hospital, disseminate the regulations of the department, room and general regulations of the hospital, the rights and responsibilities of patients during the treatment process, patients and their relatives contributed many opinions and wishes revolving around issues such as facilities, examination and treatment procedures, administrative procedures, service attitude, as well as spiritual and material support during the treatment process. In addition, many patients and their relatives expressed their emotions and satisfaction with the quality of treatment and the dedicated service spirit of the medical team during their treatment at the hospital.
Mr. NĐ., who is being treated at the Palliative Care Department, was very excited to share: "I used to be treated at a central hospital but found it very far away and the cost of living expensive, so I returned to Thanh Hoa Provincial Oncology Hospital for treatment. Here, I found the hospital to have spacious facilities, a clean campus, and outdoor exercise equipment for patients. Especially the service attitude of the doctors and nurses was very enthusiastic, very dedicated in explaining to us about the condition of the disease and the treatment method. I myself have nothing to complain about and feel very secure when being treated here."
The family of patient LTQ, who is being treated at the General Surgery Department, emotionally said: "My father was admitted to the hospital in poor health and diagnosed with terminal cancer. The whole family was very worried. But fortunately, my father received dedicated care and treatment from the doctors and nurses of the General Surgery Department and Internal Medicine Department 1. My father has been treated at the hospital for more than a month. During the process of taking care of my father at the hospital, I found the service attitude of the doctors and nurses to be very enthusiastic, very dedicated in explaining to us about the condition of the disease and the treatment method clearly, making my family feel very secure."
Sharing the same thoughts as patient NĐĐ., patient LTQ's relative, Mr. QTT, who is being treated at Department of Internal Medicine 2, excitedly shared: "As a large hospital in the North Central region, with modern medical equipment, a team of highly qualified and professional doctors, very enthusiastic and friendly with patients, regardless of day or night, weekends or holidays, patients needing emergency care, the doctor is always ready. Regarding environmental hygiene, with the characteristics of cancer patients, the hospital landscape is still very well maintained, spacious and clean. Regarding the skills of the nurses, they are very skillful, professional, always dedicated, encouraging, and asking very closely. Regarding patient support activities, the hospital has connected with sponsors to give patients meals, porridge, treatment funds... Those are wonderful things that make us patients feel secure in treating the disease".
Patients speak at a patient council meeting at Thanh Hoa Provincial Oncology Hospital.
In addition to the opinions praising the spirit and service attitude of medical staff, the quality of medical examination and treatment services, patients and their families also frankly reflected on a number of issues during the medical examination and treatment process so that the hospital can be more and more perfect.
Master, Doctor, Doctor Tran Van Thiet, Director of Thanh Hoa Provincial Oncology Hospital, said that the Board of Directors meeting is a regular activity organized by the hospital every month. In addition, departments also organize weekly Board of Directors meetings to increase interaction and coordination between patients and medical staff. This is one of the effective activities to promote the ownership of patients in contributing ideas about reception, examination, treatment and patient care; It is also an opportunity for medical staff to provide necessary information to patients and their families and guide patients through admission procedures, health insurance procedures, discharge procedures, and introduce newly deployed services... In addition, hospital medical staff also integrate health education topics to help patients and their families have basic knowledge in health care, nutrition for patients, and notes when using antibiotics... Through constructive comments from patients and their families, the hospital will soon have measures to overcome shortcomings, strengthen solutions to improve the quality of medical examination and treatment services at the hospital, meet patient satisfaction, and build the hospital as "The destination of trust and quality".
Article and photos: To Ha
Source: https://baothanhhoa.vn/nhan-len-niem-tin-cua-nguoi-benh-251475.htm
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