Currently, most tax-related procedures such as tax declaration, tax payment and tax refund are handled electronically. People and businesses can declare, pay and receive tax refunds online, helping to shorten time and increase transparency. Not stopping there, the virtual tax assistant system operates 24/7 on the Electronic Information Portal, contributing to effectively supporting the work of answering questions for taxpayers.
At the management level, the Tax sector has completed the deployment of an automatic tax debt enforcement system nationwide. The system has directly connected with the Ministry of Public Security and commercial banks to transmit and receive notices of temporary exit suspension and account freezing via electronic means. A new highlight in the comprehensive digital transformation effort is the eTax Mobile application being developed by the Tax sector and actively integrated with the Ministry of Public Security 's VNeID, helping people fulfill their tax obligations anytime, anywhere, safely, conveniently and securely.
Mr. Nguyen Van Tiep, Head of Taxation of Quang Ngai province, said: " Currently, the apparatus is streamlined, there are fewer people, and more work, so we must innovate new working methods to meet the requirements. Promote the use of electronic technology to solve work faster. At the same time, strengthen discipline, do not let people and businesses report that tax officials are annoying and harassing . "
The goal of Quang Ngai Provincial Tax Department is to have 80% of administrative procedures processed electronically by the end of 2025. 100% of administrative procedure settlement results that are still in effect are digitized and ready to be shared. At least 90% of people and businesses are satisfied. Reduce 30% of time and costs of compliance with administrative regulations and at least 20% of regulations that are no longer appropriate. In 2025, the Tax Department will continue to implement "Measuring taxpayer satisfaction with tax agency services" to objectively assess the quality of public administrative service provision by tax agencies, thereby identifying strengths, limitations, promptly grasping the requirements, wishes and difficulties of taxpayers.
“ The tax sector promotes electronic invoices connected from cash registers, supporting business households to convert to enterprises. This is a major policy of Resolution 68 of the Central Committee. Continue to review tax administrative procedures to cut unnecessary procedures ,” Mr. Tiep added .
Administrative reform is implemented by the Tax sector in all areas: from institutional reform, administrative procedure reform, organizational structure, public service regime, public finance. In which, people and businesses are taken as the center, subject and driving force of reform. People and businesses' satisfaction is considered a measure of the service efficiency of the tax authority. Quang Ngai Provincial Tax is determined to create a breakthrough in management thinking, service quality and budget collection efficiency.
Source: https://quangngaitv.vn/cai-cach-toan-dien-lay-nguoi-nop-thue-lam-trung-tam-6505173.html
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