AI switchboard 19001007 is an application in the "AI Staff" system - an AI application solution to support people and businesses in looking up information, guiding administrative procedures as well as answering questions continuously 24 hours a day, 7 days a week, including holidays. Through the switchboard, AI helps people and businesses to look up and ask questions at any time, regardless of working hours; reducing the pressure of having to wait, helping people trust and be more satisfied with public services.
With a multi-channel mechanism, citizens can interact with “AI Staff” via Chatbot (dichvucong.moc.gov.vn); Call center number 19001007; search on the web (dichvucong.moc.gov.vn). Citizens only need to choose the most convenient communication channel (chatbot, phone, web application...) and receive consistent answers. Citizens do not incur additional costs for these support channels, while reducing the effort of traveling and printing documents.
The deployment of AI switchboard 19001007 demonstrates the Ministry of Construction 's commitment to innovating and modernizing public administration, helping to increase transparency, efficiency and people's satisfaction.
Source: https://baophuyen.vn/kinh-te/202506/bo-xay-dung-trien-khai-tong-dai-thong-minh-ung-dung-ai-9eb152c/
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