In recent times, the work of receiving citizens and handling, resolving citizens' reflections, recommendations, complaints and denunciations in Van Don district has been regularly paid attention to and directed by the district Party Committee and government, creating positive changes , contributing to ensuring security and order, and socio -economic development in the area.
Implementing Directive No. 35-CT/TW (dated May 26, 2014) of the Politburo "On strengthening the Party's leadership in the work of receiving citizens and resolving complaints and denunciations", the District People's Committee has focused on leading, directing and strictly implementing, considering this a key, regular and continuous task of the entire political system. Thanks to that, the work of receiving citizens and resolving complaints and denunciations in the district has achieved many positive results, the situation of mass complaints has decreased significantly, the number of citizens sending petitions to higher levels has decreased, the work of receiving citizens has been maintained regularly, and has become increasingly routine.
The locality always identifies the work of receiving citizens and resolving complaints as one of the top key political tasks of Party committees and authorities at all levels. The heads of each agency and unit always uphold their responsibilities and perform regular and ad hoc citizen reception well. During the process of receiving citizens, they are always receptive and listen to the legitimate thoughts and aspirations of the people in order to promptly propose adjustments to policies or direct specialized agencies to inspect and review. Thereby, building people's trust in local authorities, reducing the situation of mass complaints and complaints beyond the level.
The District People's Committee issued over 50 documents within its authority to institutionalize and concretize the instructions of the Central Government, the Provincial Party Committee and documents of higher levels, promptly directing assigned tasks. The Chairman of the District People's Committee strictly implements the regular and ad hoc reception of citizens, directly leads, directs and is responsible for the situation of complaints and denunciations and the work of receiving citizens and resolving complaints and denunciations in the area. The citizen reception regime is strictly implemented according to the provisions of the Law on Citizen Reception, maintaining and strictly implementing regular citizen reception on the 1st and 15th of each month. Every week, the District People's Committee organizes meetings to review the implementation results, and at the same time proposes specific solutions to direct the resolution of petitions, recommendations and complaints of citizens.
Along with that, the district regularly pays attention to and directs the arrangement of facilities (offices for citizen reception, equipment for citizen reception), to regulations, rules, and schedules for citizen reception, which are implemented in accordance with regulations. The implementation results contribute to ensuring the legitimate rights and interests of citizens, maintaining discipline, order, and stabilizing the security and order situation...
The district also pays attention to and promotes the dissemination andeducation of law, which is directed and deployed to agencies and units. From 2014 to 2024, the district organized 750 direct legal dissemination conferences, with more than 41,393 attendees; integrated propaganda, distributed free of charge over 63,000 documents, posted nearly 2,000 news articles, and disseminated and educated the law... The district People's Committee actively and proactively organized propaganda activities on the Party's guidelines and policies, the State's laws to cadres, soldiers and people of all walks of life in the area.
Agencies, units and localities regularly pay attention to, thoroughly understand, propagate and disseminate legal documents related to expertise and profession; internal rules and regulations of agencies and units; promote the building of public service culture for civil servants and public employees.
From July 2014 to June 2024, Van Don District People's Committee received 3,316 citizens/2,445 cases; received 4,305 petitions. The District People's Committee resolved 385 complaints, 29 denunciations; petitions, reflections, and requests were transferred to specialized departments, divisions, and units for settlement according to authority, achieving a settlement and response rate of 94.4%. For 48 complicated and prolonged petitions, 44 cases have been resolved, the remaining 4 cases are continuing to be resolved and processed.
In the coming time, the district will continue to synchronously implement solutions, promptly adjust shortcomings and weaknesses in state management in all fields, especially in areas prone to complaints and denunciations; effectively implement policies and laws on citizen reception and complaint settlement; strengthen public service discipline and order; promote dissemination and education of law to all classes of people...
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