Automatic public service kiosk - a powerful tool for public administration

People come to do public administrative procedures at the DVCTĐ KIOSK in Xuan Huong ward - Da Lat on the morning of June 23.

• SOLUTION “MADE BY VNPT LAM DONG”

VNPT Lam Dong 's DVCTĐ Kiosk was born in the context of the Government promoting comprehensive digital transformation, especially in the field of public administration. It is a product to realize Project 06 on building a digital government, bearing the mark of Vietnamese creativity, and has been creating breakthroughs in Lam Dong as well as many localities across the country. It is considered an effective technological solution to the problem of modernizing the administrative system; created from the practice of serving people, serving businesses and serving digital transformation...

The DVCTĐ Kiosk was researched and developed entirely by the engineering team of VNPT Lam Dong, from the idea to the finished product; from software, hardware, to integrating sensor technology, artificial intelligence and VNeID digital identification data... VNPT Lam Dong launched the first DVCTĐ Kiosk product on May 27, 2024, tested in the province and 20 provinces and cities nationwide from October 2024, bringing positive effects, supporting the government to effectively carry out many administrative procedures...

The DVCTĐ Kiosk is a standalone device, compact in size; integrated with: touch screen, A4 printer - scanner, chip-based CCCD reader, QR/Barcode reader; especially a smart chat interface with AI Chatbot... Up to now, 110 Kiosks have been manufactured, 19/137 communes and wards in Lam Dong province are implementing public services in parallel on Kiosks, with about 340 integrated procedures; of which, about 220 (65%) administrative procedures can be performed entirely on Kiosks; more than 100 officers at the Commune One-Stop Department and officers in charge of commune-level information technology have been trained in operating the machine...

The new generation of DVCTĐ Kiosk has been upgraded quite a lot compared to the testing time and has 4 added ethnic minority languages (standardized K'Ho, Cham, Mong, Ede). In particular, AI Chatbot - software with 24/7 self-service capability is the outstanding difference of the new generation Kiosk with multiple languages, integrated virtual keyboard, phone microphone connection, voice recognition and context understanding,... AI Chatbot supports the elderly, ethnic minorities, or people who are not tech-savvy to easily operate to perform administrative procedures...

Along with the upgraded software items, the DVCTĐ Kiosk also significantly improved the hardware to make the machine operate more efficiently, such as: Touch screen upgraded from 17 inches to 22 inches, with higher brightness and durability; added AI camera for facial recognition (eKYC authentication backup - customer identity verification solution); improved citizen ID reader and higher speed A4 scanner...

• PROMOTE COMPREHENSIVE DIGITAL TRANSFORMATION

On June 23, 2025, Lam Dong province will pilot the new commune and ward government model at 6 commune-level administrative units (CUs): Xuan Huong Ward - Da Lat and Duc Trong Commune (Lam Dong); Phu Thuy Ward and Ham Thuan Commune ( Binh Thuan ); Nam Gia Nghia Ward and Kien Duc Commune (Dak Nong). Based on the assumption that the organizational structure has been stabilized, the People's Committees at all commune levels will pilot the handling of administrative procedures (under the authority of receiving - handling - returning results directly, online at the commune level and online at the provincial level) at the new commune-level administrative units.

The DVCTĐ kiosks were also tested at two new commune-level administrative units, Xuan Huong Ward - Da Lat and Duc Trong Commune. The test operation aims to visually assess, study and draw common experiences; promptly identify difficulties and obstacles in the organization and operation of the political system of commune-level administrative units formed after the reorganization to promptly adjust towards the goal of ensuring the smooth operation of all commune-level administrative units (124 units) in the new Lam Dong province when officially operating from July 1, 2025.

With the entire process of procedures through the DVCTĐ Kiosk: from submitting documents, looking up - supplementing documents, paying fees and evaluating services..., people do not need to directly contact with officials and civil servants, contributing to reducing pressure on officials and on-site guides, saving human resources, increasing the rate of using online public services locally...; at the same time, the effective use of the machine helps improve user experience, so people's evaluation of the DVCTĐ Kiosk is often 5 stars...

According to Mr. Pham Van Minh - Director of Information Technology Center of VNPT Lam Dong: With many improvements compared to the original generation of Kiosk DVCTĐ and with the support of Chatbot AI, each administrative procedure (assuming the documents are fully prepared) only takes 2-5 minutes to complete and receive results. In the third quarter of 2025, VNPT Lam Dong plans to complete the installation of Kiosk DVCTĐ in 70/124 wards and communes in the new Lam Dong province. VNPT also commits to technical support, hardware warranty and continuous development of the administrative procedure ecosystem that is directly synchronized with the administrative document management system of the commune level...

Along with the whole country, Lam Dong is entering a new development stage with a larger, more open territorial organization structure and administrative, economic and social space of the 2-level local government model. The DVCTĐ Kiosk is a strategic turning point, a powerful digital tool supporting digital government, creating new development momentum for localities in the new era of development, the era of striving for national prosperity...

Source: https://baolamdong.vn/xa-hoi/202506/kiosk-dich-vu-cong-tu-dong-cong-cu-dac-luc-phuc-vu-hanh-chinh-cong-c7e18a6/