Register and login account
To use online public services, the first thing you need to do is create an account on the National Public Service Portal at http://dichvucong.gov.vn. The registration interface is quite simple with required information fields (marked with *) such as full name, phone number, email. Note that you should use your own email and phone number to receive important notifications. Once completed, the system will send account information via email or SMS.
If you already have an account, you only need to log in and do not have to re-declare basic information. The advantage is that previously submitted documents (still valid) will be automatically stored by the system, helping to save time for subsequent procedures. Do not forget to update your personal information periodically to ensure confidentiality.
Apply online
After logging in, you can easily search for the administrative procedure you need to perform by selecting the field, receiving agency and service level (level 3 or 4). The system provides electronic application forms for direct filling, with detailed step-by-step instructions. You need to prepare electronic documents in advance (scan or take clear photos) to upload. With commonly used documents such as ID cards, birth certificates, they can be stored in the "Electronic Data Warehouse" for multiple use.
A special point is that with procedures requiring high legality, you need to use a digital signature (token) to electronically sign the file. This is an important factor that helps the file have the same legal value as the paper version. After carefully checking the information, you just need to click "Submit file" and wait for confirmation from the system.
Get results
Depending on the level of service, the way to receive results will be different. With level 3 public services (processed online but receive results directly), you can go to the One-Stop Department at all levels or register for public postal services to receive documents. Fees (if any) can be paid directly upon receiving results.
For level 4 services (completely online), the results will be sent via email or your public service account in the form of an electronic document with a digital signature from the state agency, which has the same legal value as a hard copy. If you need a printed copy, you can still request it to be sent by post or receive it in person. Payment for level 4 services is made directly on the province/city's online platform.
Track application status
You can proactively look up the progress of your application by application code or ID card/CCCD number on the Public Service Portal. The system will display full information such as: date of receipt, return appointment date, current status (under review, approved...), even the name of the officer in charge. If the application needs to be supplemented, you will receive a detailed notification of the points that do not meet the requirements.
For more convenience, you should install the National Public Service application on your phone to receive push notifications when there are new updates to your profile. This is a way to help you grasp information promptly without having to constantly look it up manually.
Important notes when using the service
Although convenient, you need to note a few points to avoid errors: always check the information carefully before sending, make sure the attached file is clear and correct (usually PDF or JPG). For procedures requiring digital signature, make sure the token is still valid and has been registered with the state agency. If you have any difficulties, do not hesitate to call the support hotline 18001096 for instructions.
Source: https://baovanhoa.vn/nhip-song-so/huong-dan-su-dung-dich-vu-cong-truc-tuyen-tu-az-158567.html
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