Vietnam has had an excellent 5-star airline for two consecutive years.

The Airline Passenger Experience Association (APEX) has just announced its 2024 airline rankings, based on evaluation results through passenger experience.

Accordingly, Vietnam Airlines was honored as a “Five Star Major Airline” by The Airline Passenger Experience Association (APEX). This is the second consecutive year that Vietnam Airlines has received this prestigious international title.

Mr. Ha Minh Quang - Head of Vietnam Airlines branch in the US represented APEX to receive the title.

APEX awards the title based on the evaluation of passenger experiences on millions of flights worldwide. In addition to considering service quality, this year's results also highly appreciate Vietnam Airlines' ability to connect international passengers to Vietnam through good flight experiences. This is a continuation of the success of 2023, when Vietnam Airlines was honored by APEX as a "5-star international airline". APEX's award is only valid for 2 years, requiring airlines to continuously improve customer experience to maintain and continue to achieve this title. This not only demonstrates the airline's efforts in improving customer experience, but also affirms the position of Vietnam's aviation industry in the international arena. Sharing about the award, Mr. Dang Anh Tuan, Deputy General Director of Vietnam Airlines said: “We are very happy and proud to be honored by APEX as an “Excellent 5-star Airline” based on the reviews of millions of global passengers. This is the result of the national airline’s continuous efforts. This award will be a motivation for us to continue improving service quality, bringing customers the best flight experiences. We would like to express our sincere thanks to our customers who have always trusted and accompanied Vietnam Airlines”.

Vietnam Airlines' services not only bring a comfortable and modern experience but also bear the imprint of Vietnamese culture.

The airline representative added: To bring perfect flight experiences to customers, Vietnam Airlines constantly improves and upgrades its services and products. The airline is proud to own one of the youngest and most modern fleets in Asia, gathering the most advanced aircraft lines today such as Boeing 787 Dreamliner, Airbus A350, Airbus A321neo... In parallel, Vietnam Airlines is synchronously implementing service upgrades with activities such as optimizing airport amenities, applying sustainable aviation fuel and cooperating with international airlines to expand the flight network and enhance customer experience. Achieving the "Excellent 5-star Airline" award has affirmed Vietnam Airlines' position among major airlines around the world. Other prominent airlines also awarded 5-star titles by APEX include Korean Air, Lufthansa, Delta Air Lines... These are all world-famous airlines, outstanding in providing high-quality flight experiences. Previously, Vietnam Airlines has continuously achieved many other prestigious international awards such as: "Asia's leading airline for economy class", "Asia's leading airline for cultural identity", "Asia's leading airline for cabin crew service" and "Asia's leading airline for in-flight magazine" by World Travel Awards; Top 20 best airlines in the world by Airline Ratings; Top 5 most punctual airlines in Asia - Pacific according to Cirium data organization...

APEX is a non-profit organization representing the world's leading airlines and suppliers, regularly conducting surveys and evaluating customer experiences to contribute to improving the quality of in-flight services. Every year, APEX cooperates with the International Flight Services Association (IFSA) and Future Travel Experience (FTE) to rank airlines based on the evaluation results through passenger experiences. The results are collected by APEX's partner Triplt - the world's best travel management support application.

Thanhnien.vn

Source: https://thanhnien.vn/hai-nam-lien-tiep-viet-nam-co-hang-hang-khong-5-sao-xuat-sac-185241125103325679.htm