This is not only a change in the technical system, but also a milestone in transforming the State's governance mindset towards concentration, transparency, and modernity.
Fragmentation of public service portals and the demands of the new context
In an effort to digitally transform administrative procedures, build a digital government , and bring people into the digital environment, in recent years, provinces, cities, ministries and branches have invested in building their own public service portals and achieved impressive results. However, the implementation process shows that this decentralized model gradually leads to many shortcomings: inconsistent interface, non-connected data, overlapping processing procedures, causing difficulties for people and businesses when accessing.
When each province, city, and ministry builds its own public service portal, users have to relearn the interface and new processes each time they transact in a different locality. The procedures are the same but the implementation is different, leading to repetition, wasting time and resources.
The above situation requires the need to merge public service portals of provinces, cities, and ministries into a single public service portal: the National Public Service Portal.
At the regular Government press conference in May 2025, Mr. Nguyen Duy Hoang, Director of the Department of Administrative Procedure Control ( Government Office ), shared the development orientation of the National Public Service Portal in the coming time, with the goal of becoming a single "one-stop shop", providing online public services of the country, serving people and businesses in performing administrative procedures in the electronic environment. This is considered an important implementation step to realize the direction of General Secretary To Lam and the leaders of the Central Steering Committee on science, technology development, innovation and digital transformation.
The consolidation roadmap is implemented as follows: Closing the provincial Public Service Portal interface from July 1, 2025, and the ministerial Public Service Portal no later than the end of February 2026. After this time, people and businesses only need to access a single address, dichvucong.gov.vn, to perform online administrative procedures, regardless of whether the procedure is under the authority of the Ministry, industry or locality.
The merger of public service portals also has strategic significance in the context that from July 1, the merger of provinces and localities officially took effect.
Provincial public service portals will close from July 1, giving way to the National Public Service Portal. (Source: Internet)
Performing administrative procedures regardless of administrative boundaries helps save time and costs for people and businesses, especially those who live far from the center or operate in many locations. People only need to remember a single address, all administrative procedures can be accessed and performed according to standardized processes.
Citizens in Hanoi can do procedures in Lam Dong, businesses in Da Nang can track the progress of processing related documents on the common system. Everything is transparent, traceable and saves a lot of time and costs. The merger also has the meaning of concentrating infrastructure, reducing waste of parallel investment in each province.
The National Public Service Portal is the only public service portal providing online public services nationwide, which will also unify service provision, reduce dispersion and duplication, and improve management efficiency, contributing to building a modern and professional public administration, increasingly better serving the needs of people and businesses, while contributing to promoting digital transformation and enhancing national competitiveness.
However, there are still many challenges and requirements for transformation of the system. Closing the provincial portal and opening the national portal requires synchronous efforts from a series of ministries, branches and localities, and it is necessary to complete the IT infrastructure, ensuring that the national public service system operates continuously and without interruption. To achieve that, we also need to strengthen the direction and guidance for the commune and ward level teams. In particular, there is a requirement to standardize and synchronize hundreds of administrative procedures at all levels.
According to Mr. Nguyen Van Khoa - General Director of FPT: " The decentralization procedure to communes is very large, in addition to the supplier ensuring that the technology system is running, the localities must immediately finalize the implementation process. The system being ready is one thing, whether the staff can use it or not is another. Absolutely do not be subjective, if people and businesses cannot complete administrative procedures, we have a great responsibility. "
Localities are ready
Although there are still a few days left until July 1, with the highest determination, many localities and ministries across the country have completed the conversion process as planned. Currently, Ho Chi Minh City, Bac Ninh, Lao Cai, Yen Bai, Dong Thap, Tien Giang... have completed the testing and conversion process, ready for official application from this time.
National Public Service Portal Interface. (Source: Internet)
For example, in Lao Cai, the whole province has made public 1,832 administrative procedures on the National Public Service Portal, 99/99 communes and wards have newly created accounts and declared on the administrative procedure settlement software system; and is reviewing and updating administrative procedures at different levels.
Ha Tinh has also completed updating 1,431 online public services to the National Public Service Portal and is ready to close the Provincial Public Service Portal when the 2-level local government model begins to operate. Mr. Hoang Tung Phong - Deputy Director of the Ha Tinh Provincial Public Administration Service Center - said that from July 1, when people and businesses log in to the provincial public service portal, the system will notify and automatically transfer to the National Public Service Portal within 30 seconds, then people only need to add one more operation to select the locality to handle administrative procedures, and all other operations will remain unchanged.
Ho Chi Minh City, Ba Ria - Vung Tau and Binh Duong provinces also conducted simultaneous test operations of shared technical infrastructure systems and achieved smooth results.
In Hanoi, comprehensive training courses for local officials, civil servants and public employees on administrative procedure settlement processes and operating the public service system under the two-tier local government model were also conducted. The entire local political system is ready to smoothly transform to serve the people with the highest efficiency.
Closing the provincial portal and opening the national portal is not only a change in the system interface but also a change in management thinking. For the first time, people and businesses have access to a single, transparent, convenient and modern system. July 1, 2025 will become a memorable milestone in the history of national administrative digital transformation.
Source: https://vtcnews.vn/dong-cong-tinh-khai-thong-cong-quoc-gia-buoc-tien-chuyen-doi-so-hanh-chinh-ar951180.html
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