In July 2025, 54 commune-level Public Administration Service Centers (PPA) in the province came into operation, marking a strong shift in administrative reform, making transparent the administrative procedure settlement process (AP) according to the 2-level government model and improving the efficiency of serving people and businesses right from the grassroots level.
Citizens come to resolve administrative procedures at the Public Service Center of Hong Gai ward.
Despite receiving an average of about 400 records per day, all activities at the Public Service Center of Hon Gai Ward operate smoothly thanks to careful preparation, a team of well-trained staff and a scientific processing process. According to the July 2025 report, the Center received 9,673 records, of which 3,418 records were under the authority of the Ward People's Committee and non-administrative boundary records (Ward People's Committee: 1,043 records; non-boundary: 2,375 records); vertical agencies are responsible for the remaining 6,255 records. The rate of online records reached 63.6% (2,173/3,418 records). With 28 civil servants, the Center has organized a reasonable division of personnel between specialized departments and representatives of vertical units (Land Registration Office No. 4, Police, Social Insurance, Tax, Post Office ...). Thanks to that, the activities of receiving and handling administrative procedures are operated according to the correct procedures, creating trust and satisfaction from the people.
Mr. Nguyen Van Hung (Hong Gai ward) shared: "I am very impressed with the working style of the staff at the Center. The first time I came to submit my business registration application, I was guided in great detail from the stage of preparing the application to paying the fee online. I did not have to wait long, everything was clear and transparent. This is truly a big step forward in administrative reform...".
In Tien Yen commune, people also noted a clear change in the service style of the staff at the commune Public Service Center. Through the public address system, the local government proactively promoted the two-level government model, introduced the center's location, and encouraged the use of online public services. When coming to do administrative procedures, people were enthusiastically guided, their files were processed quickly, and waiting time was significantly reduced. Although there were still some difficulties in the lack of synchronization between vertical software systems, errors from VNeID accounts or the national online public service system, the Center proactively removed obstacles, processed files promptly, and did not let them backlog.
According to Uong Bi ward, the working atmosphere here has been very serious and professional since the early days. The procedures are clearly publicized, the staff welcomes people with a friendly attitude, ready to support and answer questions. In just the first month of operation, the center has processed hundreds of documents, guiding hundreds of people to perform online public services according to the "one-stop, one-stop" model.
The province has completed the announcement and posting of 1,397 administrative procedures under the authority of all levels, including 1,118 provincial-level procedures and 279 commune-level procedures. All are updated on the National Public Service Portal and publicly posted at the headquarters of the Public Service Centers. At the same time, the forms, dossier components and processing procedures are also standardized and fully posted.
In order to meet the new requirements of the two-tier government model, the Provincial Public Service Center has cooperated withFPT IS to build a new Information System for handling administrative procedures, based on international standard cloud computing technology, ensuring data security and connectivity with the Provincial Data Integration Center. This system plays a core role in authenticating information, converting data and synchronizing processing procedures.
Not only focusing on improving technology, PVHCC centers at commune, ward and special zone levels also focus on building a modern working environment close to the people. Working regulations, rights and obligations of officials as well as people coming to transact are all transparent. The team of civil servants working here are all highly qualified, responsible and receptive. With the principle of "taking people as the center", the new public administration system not only aims to simplify procedures and clarify processes, but also promote digital transformation, increase transparency and proactively decentralize power. Quang Ninh is gradually realizing the goal of building a modern administration, focusing on service, towards digital government and service government.
Nguyen Thanh
Source: https://baoquangninh.vn/nang-tam-giai-quyet-tthc-huong-toi-nen-hanh-chinh-hien-dai-3369788.html
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