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Viettel supports accounts for 31,000 people isolated by floods in Nghe An to maintain emergency communication

On the afternoon of July 24, Viettel network announced that it had completed adding 20,000 VND to the accounts of more than 31,000 customers in isolated areas affected by upstream floods in the western districts of Nghe An.

Báo Nghệ AnBáo Nghệ An24/07/2025

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Accordingly, customers directly affected by floods caused by storm No. 3 in 32 communes in Nghe An (in the districts of Ky Son, Tuong Duong, Con Cuong, Anh Son, Quy Chau, and Que Phong) have been added 20,000 VND to their promotional accounts to call, text, and access data within 5 days. Customers who receive a notification message will enjoy this program from Viettel.

This is a timely action by the network operator to meet people's need to maintain communication, as well as help rescue work to be carried out more smoothly and easily.

charging point
In addition to adding accounts for isolated people, Viettel also arranged free battery charging points to support people. Photo: PV

Previously, more than 676,000 customers using prepaid services in the area affected by storm No. 3 in Nghe An also received an additional 20% of the card value added to their promotional accounts by Viettel when they topped up on July 21 and 22, to maintain their accounts and ensure communication.

For customers using fixed broadband services, Viettel is also planning to support the free re-issuance of more than 4,000 wifi modem devices to customers in the above communes due to damage caused by floods.

Viettel staff
Viettel has opened roaming in 27 communes, ensuring stable operation for mobile subscribers in these areas; meeting the needs of communication and rescue. Photo: PV

Open roaming in Viettel network in 27 communes divided

Due to the impact of Typhoon Wipha, widespread heavy rains and floods from Laos caused thousands of houses in communes on the border of Nghe An to be deeply submerged. To date, many communes are still flooded, cut off from traffic, and difficult to access.

Under the direction of the Ministry of Science and Technology, since July 23, Viettel Networks has opened roaming, connecting telecommunication waves so that users of all networks can communicate via Viettel waves in isolated areas. Specifically, Viettel has opened roaming in 16 communes in the border area of Nghe An and today (July 24) continued to add 11 more communes, bringing the total number of communes roaming into the Viettel network to 27, ensuring that mobile subscribers in these areas can maintain stable operations; meeting the needs of communication, rescue and relief.

employee 3
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Viettel mobilized more than 60 rescue and incident handling teams from provinces and cities to support and restore the network system as quickly as possible, ensuring communication for people in flooded areas. Photo: PV

Currently, Viettel is still focusing on mobilizing maximum resources and good personnel, mobilizing more than 60 rescue and incident handling teams from provinces and cities to support and restore the network system as quickly as possible, meeting the communication needs of people and the rescue and relief operations of local authorities in areas affected by floods./.

Source: https://baonghean.vn/viettel-support-account-khoan-cho-31-000-nguoi-dan-bi-co-lap-do-lu-lut-tai-nghe-an-de-duy-tri-lien-lac-khan-cap-10303092.html


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