Take people's satisfaction to serve

(ABO) After more than 3 weeks of operation, the Public Administration Service Center of Doc Binh Kieu Commune, Dong Thap Province has basically operated well, meeting the needs of people in handling administrative procedures, with the motto of taking the satisfaction of people and businesses as the service goal of state administrative agencies.

The Doc Binh Kieu Commune Public Administration Service Center is arranged with spacious space, fully equipped in each stage, department and staff, civil servants are arranged in the direction of "multi-tasking, specialized". The process of receiving and handling administrative procedures is carried out according to the principle of "one door, one destination", helping people easily access and use public services.

Thanks to the careful preparation of facilities and human resources, the process of receiving documents was smooth and in accordance with regulations. The highlight after more than 2 weeks of operation of the Commune Administrative Service Center is the increasing level of satisfaction of the people. According to the reflection from reality, many people highly appreciate the spirit of dedicated service, clear procedures, and quick processing time.

Ms. Truong Thi Anh, Hamlet 1, Doc Binh Kieu Commune shared: "When I came to contact to do administrative procedures, I was supported very enthusiastically, the staff gave me clear and detailed instructions, and when I did not know how to write a profile, I was also given detailed instructions. I find the implementation of the 2-level local government model very convenient for the people."

Mr. Nguyen Hung Tien, Hamlet 4, Doc Binh Kieu Commune expressed his satisfaction: "I went to the Commune Public Administration Service Center to do administrative procedures. I am old and not used to using online public services, so I went directly to the Center to do it. At first, I was a bit confused, but from the time I got a number until the process of doing the procedures, I was supported very enthusiastically by the officers and civil servants, completing the procedures without having to wait long."

The operation of the Doc Binh Kieu Commune Public Administration Service Center after implementing the two-level local government has contributed significantly to changing the awareness of people and officials about administrative reform. People have begun to get used to the way of accessing modern services and digital technology . The staff has also gradually professionalized, serving with the spirit of "taking people as the center".

Mr. Le Minh Chon, a civil servant at the Administrative Service Center of Doc Binh Kieu Commune, expressed his enthusiasm: "The streamlining of the apparatus is for better management and more effective service to the people. Therefore, when I return to the new unit, I will try harder and regularly improve my knowledge to better serve the people."

After 3 weeks of operation, Doc Binh Kieu Commune Public Administration Service Center has received over 158 records and resolved over 97 records in areas under its authority, without leaving people's records pending. In addition, the application of information technology in record management, information lookup and online payment has contributed to improving the quality of public services.

Staff of Doc Binh Kieu Commune Administrative Service Center enthusiastically guide people to carry out administrative procedures.

Mr. Nguyen Van Viet, Deputy Director of the Doc Binh Kieu Commune Administrative Service Center affirmed: "After coming into operation, we have promoted the initiative and creativity of cadres, civil servants and public employees, thereby assigning work appropriately, promoting the qualities and abilities of each person. Currently, the apparatus is operating well, effectively serving the people in the area. Determining the main goal is to serve the people, we have focused on investing in equipment for the Commune Administrative Service Center and thoroughly implementing the spirit of serving the people first. If there are any problems, we will proactively contact the specialized departments to resolve them completely, not letting people travel too much.

Doc Binh Kieu Commune Public Administration Service Center has been affirming its role as a "modern bridge" between the government and the people, creating an important foundation for building e-government and friendly government in the locality after the merger.

H. TUYEN - W. MAI

Source: https://baoapbac.vn/xa-hoi/202507/trung-tam-phuc-vu-hanh-chinh-cong-xa-doc-binh-kieu-lay-su-hai-long-cua-nhan-dan-de-phuc-vu-1047382/