Tho Xuan district is a locality with many initiatives applied in administrative reform to serve organizations and citizens.
In order to improve the quality of the "one-stop" department's operations, Bac Luong commune (Tho Xuan) has implemented the "No-Writing Day" model. When organizations and citizens come to perform administrative procedures, instead of instructing citizens to write themselves, civil servants will type or handwrite for organizations and individuals (except for legal documents that do not allow writing on behalf of others). After writing, civil servants will re-read the entire content or let citizens check the accuracy of the information, citizens only need to sign or fingerprint the declaration to complete. The implemented model has raised the sense of responsibility of the "one-stop" department's civil servants in performing their duties, while shortening the time to handle administrative procedures for organizations and individuals, which has been highly appreciated by local Party committees, authorities and people.
To make a prominent mark in administrative reform, Tho Xuan district has encouraged agencies, units, communes and towns in the area to actively research and apply new models and initiatives in handling administrative procedures. In addition to the "No Writing Day" model in Bac Luong commune, in Tho Xuan district, there are many other models such as "No Appointment Day", "3 Nos", "Application of QR Code in performing administrative procedures", "Volunteer Saturday to help people handle administrative procedures", "Improving the efficiency of implementing and handling administrative procedures in the entire social protection sector", "Friendly Government, serving the People"... These initiatives have contributed to improving the quality of handling administrative procedures, bringing Tho Xuan to the 2nd place on the district-level DDCI score rankings in 2024.
In order to raise the sense of responsibility and public ethics of the staff, gradually shifting from a management government to a service government, in 2021, Dinh Tan commune built a model for the province and Yen Dinh district on "Friendly government, serving the people" in administrative reform. Implementing the model, the commune's staff and civil servants have done well the "4 pleases, 5 alwayss" - hello, sorry, thank you, ask for permission and always smile, always be gentle, always listen, always help, always come to the grassroots. The "one-stop" department has also promoted the application of information technology, ensuring speed and accuracy in handling administrative procedures for people. In particular, to reduce operations in implementation, the Commune People's Committee has built a QR code to scan each administrative procedure in the group of procedures for full and partial online settlement for people to conveniently perform. The Commune People's Committee has also established a mobile unit to receive documents and return results to handle administrative procedures right at home for the elderly, the sick, and social protection beneficiaries.
From the effectiveness of the pilot model in Dinh Tan commune, in 2023, Yen Dinh district focused on leading and directing the replication of the model "Friendly Government, Serving the People" to 26 communes and towns in the whole district. Through the implementation of the model, there has been a clear change in the awareness, working style, and attitude of serving the People of each commune-level cadre and civil servant. Thanks to that, administrative procedures are resolved faster and more conveniently. In particular, the implementation of sending congratulatory letters, thank you letters, condolence letters, and apology letters has shown the concern of local authorities and received support and appreciation from the people. Through evaluation, after more than 2 years of implementing the model, all communes and towns have a high rate of resolving records and administrative procedures, without backlog of records.
The "Call center for administrative procedure settlement support" at the "one-stop" department of Dong Tien commune (Thanh Hoa city) will be put into operation in 2022. "When needing to resolve administrative procedures, organizations and citizens will call the main call center number (0915.115.439) to ask about the dossier components. The main call center (office civil servants) will connect to the landline phones of specialized civil servants in the fields of culture - society , land administration, justice - household registration. Then, civil servants in each field will guide organizations and citizens on the dossier components that need to be brought along when resolving administrative procedures, helping organizations and citizens to complete the process in just one go. The implemented model clearly demonstrates the viewpoint of "taking people's satisfaction as the goal of all services", thereby building the image of the government, cadres and civil servants close, friendly, and winning the sympathy of many people.
If Dong Tien commune supports citizens through the hotline number, Dong Khe commune supports citizens with "9th working hours"; Dong Van aims at people's satisfaction with the "Administrative reception" model, Hoang Quang ward supports citizens with "Tuesday, Thursday - no writing day", "Friday - no appointment day"... With many highly applicable initiatives, communes and wards in Thanh Hoa city have created clear changes in administrative reform, focusing on administrative procedure reform.
To improve the quality of performing professional tasks of the "one-stop" and "one-stop" departments, agencies, units and localities in the province have researched and implemented many new initiatives and solutions in handling administrative procedures. Typical examples include the model "Do all the work, not all the hours"; notify the results of handling administrative procedures on smart devices; reduce 30% of fees and charges for organizations and individuals using online public services; evaluate the competitiveness index of provincial departments, branches and sectors and district People's Committees... With many initiatives and solutions applied, localities, agencies and units in the province have created clear changes in administrative reform, focusing on reforming administrative procedures, with 98% of organizations and individuals satisfied with the service of State administrative agencies.
Article and photos: Minh Khoi
Source: https://baothanhhoa.vn/doi-moi-nang-cao-chat-luong-dich-vu-cong-251466.htm
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