Viettel supports customers in Nghe An isolated by floods to maintain communication

(Chinhphu.vn) - On the afternoon of July 24, Viettel Telecom Corporation announced that it had just completed adding money to the accounts of 31,000 customers in areas isolated by floods in Nghe An to maintain communication during emergencies.

Viettel technical forces are ready to respond to information. Photo: Viettel

Accordingly, each customer is given 20,000 VND into their account to call, text and access data.

Previously, Viettel Telecom quickly implemented policies to support nearly 4 million customers in areas predicted to be affected by Typhoon Wipha. The policies include: card top-up promotion with 20% data usage bonus, delaying fee blocking and cutting, and introducing suitable preferential packages to help customers maintain communication connections during the typhoon.

"We will continue to review and promptly issue appropriate customer care and support policies to accompany people in disaster areas," a Viettel Telecom representative affirmed.

Open roaming to Viettel network in 27 isolated communes

Due to the impact of storm Wipha, widespread heavy rain and rising floodwaters caused thousands of houses in communes on the border of Nghe An to be deeply flooded and traffic cut off.

From a height of hundreds of meters, Drones can create a coverage area with a radius of 6 km - Photo: Viettel

Under the direction of the Ministry of Science and Technology, since July 23, Viettel Network Corporation has opened roaming, connecting telecommunications waves so that users of all networks can communicate via Viettel waves in isolated areas. Specifically, Viettel has opened roaming in 16 communes in the Nghe An border area and today (July 24) continued to add 11 more communes, bringing the total number of communes roaming into the Viettel network to 27, ensuring that mobile subscribers in these areas basically maintain operations, meeting communication needs for rescue and relief work.

In addition, Viettel Network Corporation has prepared a solution to use drones combined with satellite broadcasting. Drones fly at an altitude of hundreds of meters, creating a coverage area with a radius of 6 km, can reach flooded areas, landslides or mountainous terrain in conditions where roads are isolated and broadcasting vehicles cannot reach, ensuring smooth communication for search and rescue operations and people in this area.

Viettel also mobilized hundreds of information rescue teams to support stations and cable lines; handle fixed broadband subscriber incidents and repair generators to support provinces affected by natural disasters. At the same time, it also reserved information rescue supplies to be ready in all situations.

MT

Source: https://baochinhphu.vn/viettel-ho-tro-khach-hang-tai-nghe-an-bi-co-lap-do-lu-lut-duy-tri-lien-lac-102250724205656791.htm