2025 is the second consecutive year that SeABank has been honored in the "Top 10 Prestigious Vietnamese Joint Stock Commercial Banks"
The ranking of “Top 10 Prestigious Vietnamese Joint Stock Commercial Banks” has been announced annually since 2016, and is the result of independent and objective research by Vietnam Report. For the banking industry, the ranking focuses on three main criteria: financial capacity, media reputation and market assessment. The scoring system was scientifically developed by Vietnam Report for each criterion based on financial reports, Media coding method - encoding articles on influential newspapers in Vietnam, independent surveys of research subjects and related parties.
2025 is the second consecutive year that SeABank has been honored in the “Top 10 Prestigious Joint Stock Commercial Banks in Vietnam”. This recognizes the operational efficiency, media presence and positive reviews from stakeholders, thereby affirming SeABank's reputation and position in the banking system.
Taking customers as the center, SeABank has continuously diversified its products and services, improved service quality and enhanced customer experience. The bank has focused strongly on the "Digital Convergence" strategy through the application of modern technology to comprehensively digitize operations and business activities, helping to enhance customer experience in a convenient, fast, safe and secure way. At the same time, SeABank has constantly innovated and implemented initiatives to personalize the experience journey, providing a variety of "tailor-made" products according to needs, aiming to serve each customer segment specifically.
By the end of 2024, the number of customers at SeABank will reach nearly 4 million, of which the number of female-owned business customers will increase by 40% and the number of new ebank openings will increase by nearly 500,000 users compared to 2023. Thanks to effective management and customer experience improvement measures, the customer satisfaction index with products and services (CSAT) will reach 88%, the index measuring the level of customers' willingness to continue using and recommending products to others (NPES) will reach 55%.
SeABank's efforts in innovation, digital transformation as well as improving customer experience and brand reputation in recent times have been recognized by domestic and international organizations when it was awarded the First Class Labor Medal by the President; voted as a Vietnamese National Brand for the third consecutive time by the Ministry of Industry and Trade ; honored as a Strong Vietnamese Brand for 16 consecutive years; voted by The Banker Magazine (UK) for 3 consecutive years in the "Top 1000 World Banks 2024" ranking...
Recently, SeABank was awarded The Bizz Award for Outstanding Business by Worldcob for the 5th consecutive time, and was honored by The European Magazine in 3 award categories for sustainable management, risk management, and e-banking.
In line with its sustainable business strategy, SeABank will continue to effectively use capital to digitize processes and comprehensively consolidate platforms, while being creative and pioneering in innovation to continue to provide a variety of products and services, enhancing customer experience. This will help the Bank improve its competitiveness and promote sustainable goals, moving closer to its goal of becoming the most favorite retail bank in Vietnam.
Nguyen An
Source: https://doanhnghiepvn.vn/doanh-nhan/top-10-ngan-hang-thuong-mai-tu-nhan-uy-tin-tiep-tuc-goi-ten-seabank/20250804113348306
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