Customers are upset because their beautiful SIM numbers were revoked, VinaPhone says it followed the regulations

ANTD.VN - A customer in Hanoi , Mr. Q., who owns the beautiful SIM number 0XX7.999.999, reported that the above SIM was revoked without receiving any notification. However, VinaPhone affirmed that the network operator had followed the regulations.

VinaPhone affirms that it will comply with regulations

Customers surprised because their beautiful SIM numbers were revoked

Reporting to the Capital Security, Mr. Q. (owner of subscriber number 0XX7.999.999) said that recently, due to being constantly busy with work and being abroad, Mr. Q. could not use the phone number 0XX7.999.999.

On the evening of November 19, 2024, when he tried to top up this subscriber via the banking application and was unable to do so, Mr. Q. called the Vinaphone switchboard and was informed that the number had been withdrawn to the number warehouse but had not been issued to another customer.

On the morning of November 20, 2024, Mr. Q. went to the Vinaphone Ngoc Lam transaction office, Long Bien to complete the procedure to reissue the above SIM number and was informed that the phone number that had just been issued on the afternoon of November 19, 2024 was given to another customer.

“The re-issue date was exactly 90 days after the subscription was locked in both directions due to no calls, my account still had nearly 3 million VND, prepaid subscription.

The purpose of recalling numbers when no calls are made is to limit “junk SIMs”. However, in this case, my SIM has been used for 15 years, so it is definitely not a junk SIM. The SIM is registered to me and is a very nice number.

Vinaphone's act of withdrawing the number and immediately giving it to another individual is "taking a shortcut" to appropriate it for individuals and agents. I do not agree!" - Mr. Q. said.

This customer requested VinaPhone to answer and resolve the issue satisfactorily for the customer. At the same time, he said that he would transfer all of his current subscribers to another network.

VinaPhone said it had followed the regulations.

Speaking with An ninh Thu do, a representative of Vinaphone said that on December 8-9, 2024, on a number of personal Facebook pages and social networking sites, information was posted about the case of VinaPhone withdrawing the phone number 0xx7.999.999.

Regarding this, VinaPhone said that the recovery of expired prepaid mobile subscriber numbers is regulated by the Ministry of Information and Communications and has been implemented and publicly announced by VinaPhone on its website, under general transaction conditions for many years now, in order to optimize the efficiency of exploiting telecommunications number reserves and limit the situation of junk SIMs.

According to VinaPhone regulations, after the prepaid subscription account expires, the subscription will be locked in one direction, and 10 days later, it will be locked in both directions (before locking in one direction, the system will send many notification messages).

The time the network operator keeps the subscriber's number on the system after the subscriber has been locked in both directions is 30 days. After this time, the subscriber number will be kept by VinaPhone for another 15 days to consider reissuing if the customer continues to need to use it. After this time, the subscriber number will be reused according to regulations.

For phone number 0xx7.999.999, the subscriber number was locked one way on August 19, 2024, locked two ways on August 29, 2024, the number is kept and waiting for recovery until October 12, 2024 (45 days from the time of locking two ways).

To ensure customer benefits, VinaPhone has sent many notification messages recommending customers to maintain service usage to avoid one-way and two-way blocking.

Specifically, on August 14-16-18, they sent messages with the content: " Thank you for using VinaPhone's services. Please top up or make calls/send messages/access data to extend the usage period before the subscription is locked one way on August 19, 2024. Contact details: 18001091".

On August 24-26-28 , text messages were sent with the content: "Thank you for using VinaPhone's services. Please top up your card to ensure no contact is interrupted before your subscription is locked in both directions on August 29, 2024. Contact details: 18001091".

After sending out the messages and notifications, VinaPhone said that it did not receive any feedback from customers and that the above subscriber number did not use telecommunication services, so the system locked the subscriber number one-way and locked the number two-way when the subscriber number expired according to regulations.

After the deadline for customers to restore according to their needs, VinaPhone will not reuse and put the number into new issuance mode until November 19, 2024.

The reuse of subscriber numbers has been carried out by VinaPhone according to regulations, after ensuring the rights and time for customers who need to restore service usage.

The information posted on social networks about the above case is untrue, has stereotypes, damages VinaPhone's reputation and shows signs of violating the law.

VinaPhone has requested the authorities to support the handling according to the provisions of law.

Source: https://www.anninhthudo.vn/khach-hang-buc-xuc-vi-bi-thu-hoi-sim-so-dep-vinaphone-noi-lam-dung-quy-dinh-post597885.antd